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(No Talking on the Phone! 🎉) Get Paid $3,583.33 per Month to Answer Emails from Home

Customer Success - U.S. Remote Full Time Mid Level

Location: Remote within the United States with a strong preference for applicants in Eastern Time Zone.

Applicants residing in California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington, and New York will not be considered. We’re looking for a friendly, tech-savvy, enthusiastic customer relationship specialist to join our growing Customer Success Team. Your role will be centered around a PhD-level understanding of our product, a deep curiosity about customers’ unique space scheduling scenarios, and a strong desire to help customers solve business problems using our solution.

Your day-to-day will involve:

  • Answering email/chat questions from prospective and existing customers about our product

  • Helping customers find solutions to their unique scheduling scenarios

  • Providing customers with product demos via video link

  • Updating internal product collateral (knowledge base, etc.)

  • Collecting and reporting feedback to assist with product development decisions

  • Collaborating with the broader team on support strategy, product strategy, and customer relationship management

For this role, we need you to:

  • Demonstrate outstanding written and verbal communication in English

  • Have a friendly, engaging, and professional manner

  • Be generally interested in technology/SaaS products

  • Have some experience in customer/client interaction

  • Be motivated to help customers get the most out of our product

  • Be a highly-organized person with attention to detail

Ideal candidate profile:

  • Prior experience working for a tech startup or a similar environment is highly preferred

  • Experience supporting real-time / SaaS products

  • Strong technical skills

  • Previous experience in implementation or support roles

  • Previous experience in a revenue generation role

About Skedda Skedda is a leading global space management and scheduling platform, serving over 12,000 customers and nearly two million users, including Siemens, Mercedes-Benz, and Krispy Kreme. The company is a key player in helping to define the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. Today, the product serves customers with functionality including floor plan visualizations, space booking and management, utilization reports and analytics, and integrations with key workplace tools like Microsoft365 and Google Workspace, and has won awards from G2Crowd, Capterra, and SoftwareAdvice. Note to applications: Candidates meeting the initial screening criteria and relevant experience will be invited to participate in a one-way digital interview powered by WedgeHR as part of the first interview stage. Please do not apply unless you understand and accept this requirement.

** This role gets paid an estimated: $43,000 - $57,000 a year.

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