(No Experience Required!) Get Paid $5,750 - $9,583.33 per Month - Online Shopping Experience!
Program Manager - REMOTE
Locations: 7654 Washington (Remote Location) Time type: Full time Posted on: Posted Today Job requisition id: R-533413
Job Description Selling and styling are at the heart of our purpose to make customers feel good and look their best and support our priority of improving customer health. We will deliver an improved experience and grow sales/trips by enhancing our selling capabilities. We are focused on clienteling and curation on the customer's terms, (with/without a connection to a seller), which ultimately will deliver on our Closer to You Strategy. The program manager supporting communication will lead the transition and implementation of stylist chat, which enables customers to get convenient and on demand style help. This role will help define the current business problems and path forward of customer and seller connection & communication. In this role the program manager will support change management which will help bring along the execution of our business strategy.
The Program Mgr will help our overall organization drive customer engagement which ultimately influences topline sales. KEY RESPONSIBILITIES:
Lead the transition and implementation of stylist chat on nordstrom.com & customer communication programs
Work directly with care partners to launch stylist chat in a new platform
Think strategically to drive results for Sales & Styling initiatives to reduce customer and user friction.
Work with Styling Advisor Program Mgr & Supervisors on gathering operational data
Support business strategy and partner with Product Mgrs. on bringing to life the future of customer and seller communication
Responsible for overall business updates & communication for sales & styling organization
Support change management efforts
CORE COMPETENCIES:
Customer Focus: Delivers customer-centric on demand styling help
Drives Results: Persists in accomplishing objectives, even under tough circumstances. Has a track record of successfully achieving priorities.
Builds Trust: Gains the confidence and trust of others through honesty, integrity and authenticity.
Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
FUNCTIONAL COMPETENCIES:
Communicates Effectively: Provides timely and helpful information to others across the org and articulates the strategy in a way everyone can relate to.
Strategic mindset: Understands what actions to take to help the organization reach its goals
Has Courage: Readily tackles tough assignments
Decision quality: integrates various input, decision criteria and trade offs to make effective decisions
QUALIFICATIONS:
Ability to work independently and effectively
Proven leadership skills, including leading through influence
Ability to drive the execution and completion of deliverables/initiatives on time and with appropriate rigor & urgency
Deep expertise in either selling tools or Nordstrom product tools
Exemplary verbal and written communication skills, including experience facilitating training
Strong organization and follow-through skills
A proven ability to develop and maintain productive relationships at all levels of the pyramid including store, product and cross functional partners
Ability to travel up to 20% of the time
We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. California: $69,500-$132,000 annually, Colorado: $69,000-$115,000 annually, Nevada: $69,000-$115,000 annually, New York: $69,500-$132,000 annually, Rhode Island: $69,000-$115,000 annually, Washington: $69,500-$132,000 annually