(No Experience Needed!) Get Paid $4,250 - $5,916.67 per Month with AMAZING Benefits!
FCM - Online Systems Trainer - Remote, USA
JOB NO: 516648 BRAND: FCM WORK TYPE: FULL TIME LOCATION: VIRTUAL - USA CATEGORIES: CORPORATE & GROUP TRAVEL
FCM - Online Systems Trainer - Remote, USA FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.
Voted in the Top 20 Great Places to Work, we make it our priority to keep our people feeling their best — with fun perks, strong benefits, and a real commitment to providing a work/life balance.
We’re proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible.
As a company who places great value on equal opportunity, our goal is to make sure we continue to empower the careers, aspirations, and ambitions of our people.
To learn more about FCM please click HERE
About The Opportunity This role looks after customer training for our FCM clients. You will form a key part of new customer onboarding by training them on their online booking tools and coordinating training throughout the region. You will also provide a range of supporting material to aid proficiency and drive online booking adoption. With the constant introduction of new technology, it is important to keep our customers up to date with change. As such, the role holder will constantly review and update existing material and explore emerging digital learning options, to develop self-learning options and boost uptake. The role will look after all aspects of the day-to-day training of FCM clients. This includes:
Increase online booking adoption through blended learning solutions.
Design and deliver customer training, both online and face-to-face.
Maintain all generic client facing training material (e-learning, user guides, videos).
Establish customer needs to design and develop bespoke materials and training plans.
Encourage self-learning through innovative and engaging digital content.
Deliver customer training sessions online and face-to-face at customers office locations nationwide.
Plan training sessions based on individual customer needs.
Create post-session reference guide to aid participant retention.
Stay abreast of change to ensure you understand new functionality and can confidently pass this information onto new and existing customers.
Aid the growth of online booking adoption through training.
Ensure all digital training resources are up-to-date and available to all customers
Create client specific online libraries that reflect their unique configuration of online booking tools.
Identify where self-service learning would be more suitable than face-to-face learning and drive an increase in this method where more appropriate.
Stay up-to-date with current digital learning trends to ensure product offering is always evolving to enhance online adoption (both learning and booking).
Build internal and external relationships to ensure training offering is always relevant and any changes and enhancements are reflected in training material.
Work closely with
Deliver train the trainer sessions to local account managers who are required to deliver training (e.g. MNCs with non-English language requirements)
Ensure training consistency across all markets.
Communicate training changes, news and updates to all internal stakeholders
Aid the growth of online booking adoption through training.
Experience & Qualifications
Knowledge of / experience in designing, developing and delivering blended learning solutions.
Knowledge of the travel industry and booking practices
*You must meet one of these two criteria. If you have no training experience you must be able to demonstrate an ability to deliver complex information clearly and concisely.
Strong verbal communication skills
Strong written communication skills
Design skills are desirable
Knowledge of FCM’s suite of online booking technology (or similar) is desirable
Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
1 Volunteer Day per Calendar Year
Generous remuneration structure
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid time off policy
National/International Award Nights and Conferences
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
#LI-REMOTE Remote, USA
If this sounds like the opportunity you have been waiting for then APPLY NOW. The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at email@example.com
** This role gets paid an estimated: $51,000 - $71,000 a year