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FCM - After-Hours Corporate Travel Consultant & Ticketing/Queue Support - Remote, USA
JOB NO: 517010 BRAND: FCM WORK TYPE: FULL TIME LOCATION: VIRTUAL - USA CATEGORIES: CORPORATE & GROUP TRAVEL After-Hours Corporate Travel Consultant & Ticketing/Queue Support - Remote, USA FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.
To learn more about FCM please click HERE
About The Opportunity This role will have you making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations via Sabre GDS. Before you begin your role, you will spend three weeks (paid) training fully remote. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills.
You will be providing solutions to travel-related problems clients may have experienced during after-hours or emergency situations regarding arrangements. This role will also manage the online queues, ticketing, emails, and chat inquiries.
**Please note that this is a remote after-hours position that requires working nights, weekends, and holidays**
This position requires flexible hours and shift availability as determined by business need and client call volume.
Work effectively and multi-task while maintaining professional rapport with clients
Access and manage online queues
Process ticketing for reservations made via the online booking tool, chat, and email
Address emails within a 2-hour window
Keep client aware of all necessary travel documents and health requirements for countries to be visited
Manage Chat inquiries
Perform ticketing, Phase IVs, exchanges/changes with complex international fares
Stay fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements
Internal ongoing communication within the team through provided channels
Keep Travel Managers and Team Leaders up to date to ensure a united, consistent, and professional approach to client account management
Manage and ensure all client account information is up to date
Experience & Qualifications
2+ years recent corporate travel industry experience and a strong customer service background
2+ years recent knowledge and experience using Sabre required
Experience in quality control, ticketing, scripting, changes, and exchanges to complex multi-segment international and domestic fares and pnrs required
After-hours desk or busy multi-account experience in corporate travel required
Professional written & verbal communication skills
Geography and international destination knowledge are necessary
Skilled in usage of a personal computer and various software packages
Online booking tool knowledge preferred
Strong technical skills
Ability to work independently
Candidates should possess decisive and successful problem-solving skills.
Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
1 Volunteer Day per Calendar Year
Generous remuneration structure
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid time off policy
National/International Award Nights and Conferences
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
#LI-REMOTE Location – Remote, USA If this sounds like the opportunity you have been waiting for then APPLY NOW. The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
For this position, we anticipate offering an annual salary of $50,000-$90,000 depending on relevant factors, including experience, geographic location and performance. The annual salary range listed represents the total compensation package, excluding benefits, but which includes achievable commission and incentives. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at email@example.com