Care Support Coordinator (Overnight) at Spring Health (View all jobs)Remote
Manage incoming member and provider support cases, via email, phone or chat
Manage all things care coordination, including but not limited to: creating patient charts, rescheduling appointments, executing prescription authorization forms
Analyze and troubleshoot technical issues submitted by members and providers
Coordinate with Product and Engineering teams in identifying, reporting, and resolving issues, as needed
Participate in special projects as directed by Product or Care Operations teams
This position reports to the Care Support Manager
What we expect from you:
Outstanding customer service, communication, and organizational skills
High integrity, attention to detail, and an action-oriented attitude
Ability to thrive in a fast-paced and high-pressure environment
Humility, resourcefulness, directness, ambition, professionalism
Interest in mental health care
Ability to work 6p-2a EST or 11p-7a EST
Bonus: experience working with clinicians, patients, and sensitive health information
The target salary range for this position is $26.05/hr [hiring range min] - $31.15/hr [hiring range max], and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. #LI-NG1 #LI-Remote Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles! Benefits of working at Spring Health Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical.
12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents.
Unlimited paid time off, 12 paid holidays throughout the year, and 10 sick days
4-4.5 months of fully paid parental leave.
$500 per year Wellness Reimbursement.
Supporting you financially through:
Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting after one year with the company.
Employer sponsored 401(k) match of up to 2% after 90 days of employment.
Creating a culture you can thrive in:
Flexible work arrangements:
60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices.
Calm Fridays: no meetings, no distractions, just time for you to get work done.
$200 per year donation matching to support your favorite causes.
Our team members have created five employee resource groups thus far and looking to add on more
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First: We are genuine member advocates.
Move Fast to Change Lives: We build with urgency and intention.
Take Ownership: We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives: We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win: We will achieve impact by innovation and evidence based frameworks.
Candor with Care: We are open, honest and empathetic.