Customer Support Associate - Billing (Weekends) at Webflow (View all jobs)
US Remote or Canada
Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Customer Support Associate - Billing to help empower our customers to do their best work and make Webflow the best product possible. About the role
Location: San Francisco HQ, US remote or Canada
Preferred time zones: Pacific Time Zone, United States
Type: 40 hours per week, Full Time
We have ambitious goals for 2022 to build out 24/7 support, so if you have weekend availability we'd love to hear from you. A normal shift would consist of working Wednesdays to Sundays. As a Customer Support Associate - Billing, you’ll …
Provide consistently high-quality customer experiences for all Webflow customers
Help customers in support queues using applications including but not limited to Zendesk and Jira
File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.
About You You’ll thrive as a Customer Support Associate - Billing if you:
Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service
Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
Understanding of HTML, CSS, DNS or advanced understanding of Webflow
Exhibits analytical reasoning and critical thinking skills for technical troubleshooting
Have demonstrated written and verbal communication skills (English)
Ability to learn new digital tools quickly
Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
Advocate for others – including customers and colleagues – and you want to build a career in customer support!
If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements. About us At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “how” and our “why.” So, here they are: Our dual missions — one for the world, one for us
For the world: To empower everyone to create for the web and spark an unprecedented wave of digital innovation.
For ourselves: Lead fulfilling, impactful lives.
Our core behaviors (how we act)
Start with customers
Practice extraordinary kindness
Be radically candid
Move intentionally fast
Just fix it
Lead by serving others
Our commitments to you
We’ll pay you! This is a full-time, salaried position that includes equity
We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses
We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days
We offer flexible parental leave
We give you a 5 week sabbatical after 5 years of service
We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment
We will offer you the support you need to help you grow as an impactful Customer Support Specialist - Billing and a healthy human being
Think you’re a good fit for the role? If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.
Note: You'll need valid U.S. work authorization to join us. Please note that a background check and employment verification may be required for this position. If required, we may obtain one or more background screening reports about you, solely for employment purposes.
Webflow requires all new employees to submit proof of their COVID-19 vaccination status as a condition of their employment. As such, your failure to timely provide such information, upon Webflow's request, may result in the revocation of your offer or the termination of your employment with Webflow, as applicable. At this time, Webflow does not require fully remote employees to be vaccinated against COVID-19. However, you must be fully vaccinated against COVID-19 and provide proof of vaccination to work out of any Webflow office, visit an office, or attend any in person work events, including company off-sites, company sponsored social gatherings, and meetings. As such, at this time, we will only consider individuals who are fully vaccinated against COVID-19 for roles which require any in person work. If, due to the nature of your role, you are at any time during your employment required to work in person, but you are not fully vaccinated against COVID-19, subject to applicable regulations, your employment may be terminated. We are committed to maintaining a safe and inclusive workplace, and our vaccination policy will evolve in response to the changing risks and regulations associated with COVID-19.