FCM - Chat Fulfillment Travel Specialist, Remote, US
JOB NO: 512683 BRAND: FCM WORK TYPE: FULL TIME LOCATION: VIRTUAL CATEGORIES: CORPORATE & GROUP TRAVEL
Chat Fulfillment Travel Specialist FCM Travel Solutions is a leading US business travel management company with substantial growth plans looking for someone who succeeds in a dynamic, fast-paced, high-energy, high-motivation environment. FCM's division of Online Customer Care (OCC) is looking to hire a corporate online support travel consultant to be part of our Chat Fulfillment Team, which will provide a memorable, intelligent and industry leading chat experience for our customers. The chat team will not only be responsible for assisting and supporting our FCM customers through chats, but they will also offer expertise in our product suite, helping customers navigate FCM Chats extensive features and triaging any technical questions.
The key objectives of this position include:
To deliver first class customer service to the client
To provide support service for FCM OBT, FCM MOBILE CHAT and FCM PLATFORM
To transact all clients, travel requirements, in a timely, accurate, friendly and helpful manner
Actively develop client relationships
Ownership of any client feedback and complaints
Successful candidates will need:
To be open to flexibility at all times;
A proven track record for success and willingness to take on new challenges;
An interest in driving the technological advancement of FCM Travel Solutions
Ability to adapt quickly to evolving needs of the customer, business, and market;
Provide the first line of technical and travel support for FCM customers by responding to all initial chat conversations within strict SLA;
A fantastic listener with endless patience and high empathy;
Impeccable written communication skills and high attention to detail;
Dexterity to translate complex issues into simple messages;
Customer Focused and driven to provide an impeccable experience for your client;
Must have the ability to effectively multi-task and work with multiple platforms;
Candidates should possess decisive and successful problem-solving skills.
Requirements for this position:
Must have GDS experience - SABRE
Must have travel agent experience
Technical experience using CONCUR & DEEM required
Solid technical skills
Passion for technology and travel
Experience in a corporate online support center and/or corporate travel consultant experience
Candidates should possess decisive and successful problem-solving skills, be detailed oriented and have effective verbal communication skills
Assisting in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservation
Following company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, ticketing, Phase IVs, tickets exchanges/changes, CRS/GDS productivity.
Working as a team member and assisting other agents as needed in completing all functions related to servicing the client.
Maintaining favorable working relationships with accounts and all other company employees
Providing solutions to travel related problems clients may have experienced with arrangements.
Keeping supervisor promptly and fully informed of all matters of significance.
Maintaining good attendance.
Generous remuneration structure
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
#LI-REMOTE Location – Remote, US The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
This position may be performed remotely anywhere within the United States except the State of Colorado.
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact firstname.lastname@example.org if you need any assistance.
** According to Glassdoor, this position is paid approximately $50,283 annual income salary per year.