Property Claims Experience Advocate (FAST) Remote | Claims Experience | Full-time
Not your everyday company
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more. Awarded ‘best workplace’ Best Workplace and Best-Led Company by Inc. Magazine High 4.4 rating on Glassdoor ⭐️ Our Founders listed among Glassdoor’s Top CEOs “World Changing” by Fast Company Recognized as a World Changing Idea by Fast Company Magazine Ranked #1 Home insurance in America Won best renters and homeowners insurance in America by US News, and others Best Pet Insurance in America Rated “Best Overall Pet Insurance” by Better Homes & Gardens Rated 4.9 ⭐ on the Apple App Store Among the highest rated apps of all time
What you’re applying for
CLAIMS EXPERIENCE ADVOCATE - FAST SQUAD Remote We’re looking for an empathetic, well-spoken individual to join our Claims Experience (CLX) team. As part of the CLX team, you’ll work to settle fast claims related to theft, vandalism, and lost property. You’ll have full ownership of claims from beginning to end, using your mastery of policy details to exceed customer expectations along the way. What You’ll Do • Handle simple or fast-track property claims pertaining to theft, vandalism, and lost property • Communicate with customers via phone and email to settle claims • Organize and prioritize daily tasks in order to resolve claim-based questions from customers • Explain coverage decisions to customers in plain English, without relying on insurance jargon What You’ll Need • 1+ years of experience in a customer-facing role (previous experience handling claims is a plus) • Comfortable articulating yourself on the phone as well as via email • Passion for creating the best customer experiences imaginable Licensed as a Property & Casualty adjuster in your resident state - an Advantage *Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.
About Lemonade Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social impact. A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.
Our values Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We’re also flexible—if you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.
Things to know…
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.
** This role gets paid an estimated: $72,000 - $100,000 a year