We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
The Data Science and Business Operations (BizOps) team helps the business make the right decisions, by surfacing opportunities for growth and efficiency, and evaluating the impact of product and policy changes. As we continue to change the future of grocery, we want to make decisions based on data rather than just intuition. Our team helps the company identify key growth and efficiency levers, evaluate our investments, and stay accountable to the customers we serve and retailers we enable.
As a Planning & Strategy Operations Lead, you will be responsible for building, optimizing and scaling programs to strengthen the impact of the team. You will partner with the Data Science and BizOps leadership team as a thought partner to advance the teams’ capabilities. You will also work with other cross-functional VPs to ensure the high expectations of the team are being met.
ABOUT THE JOB
Foster a culture of excellence. Identify and actively look for opportunities to recognize excellent contributions within the teams.
Direct strategic initiatives (e.g., Business / Data Science Reviews, Tech Talks) that improve the cross-functional coordination between DS, BizOps, and key cross-functional partners.
Be the operations thought partner to the Head of Data Science and BizOps, ensuring that the team’s priorities are aligned with those of the broader company.
Guide best practices in data and document management, including templates, dashboards, knowledge storage, retention and archiving, and data sharing, ensuring it aligns with broader company information architecture and data storage/privacy guidelines.
Source, develop and optimize innovative tools and complex processes that enable us to better understand our customers, shoppers, retailers, brand partners
Manage and help grow the team - including hiring, onboarding, and headcount / budget management.
Work across teams to manage business rhythm (e.g., creating content for executive / team meetings, driving operating cadence, owning organizational communication / newsletters)
Plan and coordinate team jams and offsite.
4+ years experience working in Operations and / or Program Management, ideally at marketplace tech company and/or late-stage start-up
Demonstrated ability to design, implement, and scale programs and best practices that drive business impact.
Comfortable navigating ambiguity and leading the team towards solutions that strike the balance between creativity, pragmatism, iteration, and scalability.
Strong roadmapping and prioritization skills; understands how to strategically execute against shifting priorities, while mobilizing the team to do their highest quality work.
Systems thinker with strong organizational skills and follow-through; effectively executing on the details while understanding the big picture.
Nurtures strong partnerships with cross-functional stakeholders (e.g., Finance, Engineering, Product) to drive forward the team’s initiatives.
Leads with and encourages growth and owner mindsets within the team.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $194,000—$216,000 USD WA $186,300—$207,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $178,000—$198,000 USD All other states $162,000—$180,000 USD
Accommodations & Accessibility At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.