(HS Diploma/GED Only!) Get Paid $2,946.67 - $4,836 per Month - Online Customer Support from Home!
Customer Service Representative – HCB Ops Job ID: 2378147BR Category: Aetna Remote: Fully Remote
Job Description The Customer Service Representative is the face of Aetna and impacts members’ service experience by handling customer service inquiries and problems via telephone, internet, or written correspondence. Customer inquiries are of basic and at times complex nature. CSR engages, consults and educates members based upon the member’s unique needs, preferences and understanding while using tools and resources available to help guide the members along a clear path to care.
Pay Range The typical pay range for this role is: Minimum: 17.00 Maximum: 27.90 Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications Customer service experience in a transaction-based environment such as a call center or retail location
Preferred Qualifications -Trauma informed care training -Exposure to Care Management -Experience in a production environment -Familiarity with de-escalations -1-2 years of Healthcare or Medicaid experience -Telework experience
Education High School Diploma or GED equivalent
Business Overview Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.