Operations and Innovation - Online Chat Advisor
Virtual Req #894
Monday, August 8, 2022
DeVry University strives to close our society’s opportunity gap by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces. When you apply for a DeVry University career, you become part of an institution that dates back to 1931. Our colleagues are passionate about higher education and shaping the future of today’s learners.
Opportunity: The primary purpose of this position is to service online chat-generated requests from prospective students, current students, and handle any general chat questions regarding admissions, student services, student finance, academics, or registrar services, based on the information available in the DeVry University catalog.Route chats that require additional expertise to the appropriate resource promptly and efficiently.
Responsibilities: • Online chat advisor handles chat conversations with prospective students, answering front-line admissions questions, providing pertinent and responsive feedback while representing all client partners' unique brands and business needs. • Handles any general chat inquiries regardless of modality online or onsite to provide specific answers or provide appropriate routing to correct department personnel throughout the University (Included but not limited to Admissions and Student Central) • Routes detailed chat inquiries to appropriate department personnel with special consideration for Student Finance questions to ensure best-in-class student service. • Handles chat conversations with continuing students, answering general student questions regarding registration, academics, classes, and University catalog material, providing pertinent and responsive feedback. • Dispositioning inquires in SFDC. • Generating and documenting qualified inquiries and reassign to appropriate recipients. Must be able to work either of the following 40-hour schedules (Flexibility to work either schedule is preferred):
12:00pm to 8:00pm Tuesday through Friday and 9:00am to 6:00pm Saturday 12:00pm to 8:00pm Monday through Thursday and 9:00am to 6:00pm Sunday
Qualifications: • Bachelor's preferred, not required. • 1-2 years admissions, student services experience with familiarity with institution catalog. • Subject matter expert in front-line admissions policies. • Ability to multi-task several online chats at the same time, and typing skills. • Ability to communicate in a concise and friendly manner via non-verbal sources.
We believe diversity is essential to our educational mission and to the success of our community. We are committed to fostering a working environment where differences are respected, valued and embraced. DeVry does not require Colleagues provide proof of their vaccination status except where it is mandated by state, city or local rules.
Job Family Operations and Innovation: Contact Center (Title IV)
Job Function Operations and Innovation
Pay Type Hourly
Required Education Associate Degree
** According to my research, this role gets paid an estimated $44,000 - $59,000 a year. Questions about this? Please feel free to verify this information by contacting the company directly or asking during the interview phase.