User Operations Associate - Content Moderation (Remote)
Do you consider yourself a self-directed person? Are you comfortable articulating your opinions and backing them up? Yelp’s Content Moderation team evaluates reviews, photos, and other information about businesses to determine whether these posts meet our guidelines. By removing posts that are clouded with conflicts of interest, spam, and other abuse, we ensure that everyone who uses Yelp is finding helpful information about local businesses that will guide them to making informed decisions. We also coach the people impacted by our moderation decisions towards constructive participation on Yelp. In this role, you’ll read the stories of many different people, and you’ll need to sympathize with their perspectives while maintaining the emotional distance and neutrality that’s necessary to fairly adjudicate disputes. You’ll also need to read between the lines of their stories and “trust, but verify” that they meet our standards— skepticism is sometimes necessary to get to the right resolution. Much of our work is self-directed, so you’ll need to be an effective manager of your own time to meet your weekly target of case resolutions, but also know when to escalate more complicated cases for discussion with your teammates. You should be comfortable and articulate when sharing your opinions (and backing them up), open to other opinions and constructive feedback, and ready to work as a team to build consensus. A unified approach to enforcement is one of the key ways we help to maintain the trust of Yelp’s community, and we value diverse opinions and experience on our team as much as in the reviews we evaluate. This is a full-time remote role based in the United States.
Where You Come In: You will moderate content (including reviews, photos and profiles) reported by users and business owners You will apply team policies and guidelines and message users effectively regarding our decisions You will provide feedback to managers on possible improvements of processes What It Takes to Succeed: You are enthusiastic about Yelp’s mission You have at least 1 year of work experience or other related experience You have a positive, team-oriented attitude even when focusing on your own work You have a bachelor's degree (preferred) You are comfortable with (or open to) a quota driven environment What You'll Get: Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee) 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 5 paid wellness days, 12 paid holidays, 1 floating holiday Up to 14 weeks of parental leave Monthly wellness reimbursement Health Savings, Flexible Spending and Dependent Care accounts 401(k) retirement savings plan with employer match Compensation is $40,000 annually. You may also be offered a bonus and benefits. Vaccination against COVID-19 is not required for this role. We nonetheless encourage all employees to get vaccinated. Employees who are not vaccinated may not visit Yelp’s offices or participate in any in-person work activities, and are not eligible to transfer or be promoted to a role that requires vaccination. #LI-Remote At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco). We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. CCPA Privacy Notice