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Get Paid $600 - $720 Weekly to Work from Home | Nights & Weekend Hours Available!



Clinic Support Advocate (Weekends and Evenings) SANTA MONICA, CA / REMOTE / CARE – CLINICAL / FREELANCE

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GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $35 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as tele-health services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role! About the Role We are hiring a part time, independent contractor to provide important clinical and patient support to GoodRx Care patients and the medical providers that serve them, on weekends and weekday evenings. This role is Part Time and will require you to be available 30 - 40 hours per week, any time during weekend support office hours of 5:00am - 11:00 pm Pacific, and weekday evenings 2:00pm - 11:00pm Pacific.

Responsibilities:

  • Field and respond to patient questions and needs via our custom designed patient care portal

  • Troubleshoot issues with account management, shipments, billing, and more

  • Consolidate and report common technology issues patients face to the product and development team

  • Be the voice of the patient during internal conversations

  • Find ways to raise the bar on patient experience, to ensure we’re always delivering the best possible experience to everyone


Skills & Qualifications:

  • College degree ideal, but not required with comparable experience

  • At least 1 year of experience in a customer/patient support, ideally in a healthcare setting

  • Experience communicating with medical providers is a plus

  • Independent and consistent, with excellent follow through

  • Excellent written and verbal communication

  • Confidence using technology

  • Has reliable internet access and personal computer for contract work

Benefits:

  • $20-$24/hour (depending on experience)

  • Remote position

  • Independent schedule

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.




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