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Get Paid $4,333.33 per Month to Analyze & Track Orders from Home!

Ecommerce Policy Abuse Prevention Specialist

  • Remote/Tampa, FL

  • Full-Time

Starting at $52,000

Job Details

About the Position

The WebstaurantStore is the leading eCommerce website to meet the purchasing needs of food service professionals worldwide! WebstaurantStore, A Clark Associates company, is looking for analytical, determined, and diplomatic candidates to join our growing company as an Ecommerce Policy Abuse Prevention Specialist within our Order Optimization Department. This role focuses on having an investigative eye, collecting information, and using logic to solve abstract problems. The role plays a key part in growing our business and serving the purchasing needs of food service professionals worldwide.

As an Ecommerce Policy Abuse Prevention Specialist, you will:

  • Analyze incoming orders and communications to spot trends and prevent abusive practices

  • Able to adjust communication approach based on various situations and desired outcomes

  • Make and execute decisions regarding the validity of orders, replacement items, refunds, and subscriptions

  • Measure, track, and communicate data on policy abuse on a regular basis

  • Work cooperatively with Ecommerce Policy Abuse Prevention Specialists to recognize trends and update the system accordingly

  • Evaluate current processes to suggest and implement any appropriate improvements to increase efficiency, reduce loss, and enhance the customer experience

We are looking for driven, motivated candidates who:

  • Can support a position and influence outside opinion

  • Notices the small details

  • Is not afraid to take ownership of decisions and leverages data to back up those decisions

  • Adept at communicating effectively to a variety of audiences

  • Able to prioritize and balance multiple responsibilities

  • Able to balance desired business and customer outcomes

  • A team player who wants to contribute to a thriving culture

  • Able to flourish in a fast-paced, changing environment

  • Has strong Excel experience

  • Computer literate

  • Have a college degree

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, work-from-home opportunities, and a 401k with a company match.

If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Ecommerce Policy Abuse Prevention Specialist position with you! Submit your resume and apply online today.

Remote work qualifications

  • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

  • Access to a home router and modem.

  • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).

  • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.

  • The desire and ability to work and communicate with other team members via chat, webcam, etc.

  • Legal residents of one of the following states: (AK, AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, NC, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.

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