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Support Specialist, Member Experience at Saltbox (View all jobs)

Remote

What We’re Looking For Our members tell us that Saltbox is built for them. Member experience is a critical part of what differentiates Saltbox from other solutions in the logistics industry. We’re looking for an experienced Support Specialist to serve as a product expert for our members and to help create an industry-defining logistics brand.

As the first hire for the Support Specialist role at Saltbox, you will have significant influence on designing and implementing the tools and systems we use to support our members. The right candidate will bring a strong point of view about how best to support customers and likely has previous experience in logistics, supply chain, or ecommerce industry. The role is highly collaborative, working closely with leadership and our product, sales, and operations teams.

Are you currently a customer support manager and wondering if this is the right career move for you? Let’s talk. This position is remote. Some travel required.