Get Paid $4,000 - $5,000 per Month - Online Text Based Support from Home!
Overview (including Hours for role):
Work Schedule: Mon- Fri 10:30am-7:00pm CST/EST
The Personal Advocate position is responsible for representing Evernorth Behavioral Health (EBH) to all inbound chats within a contact center environment and assuring the customer's contact with EBH is positive. Advocates are many times the first encounter customers have with Evernorth and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to: educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns.
This position services chat in a warm and empathetic manner as many of the interactions are sensitive in nature. Independent problem-solving skills are critical to success within the role along with intelligent judgment of assessing the caller’s needs. Based upon the Chat type and requests, Advocates should be able to use customer service skills, knowledge of the mental health/substance abuse field, and Evernorth training to effectively address customers’ needs in an educational manner. This position is an entry level role with opportunity for growth within the company. Incumbents will utilize telephonic and text based communication the majority of the time with some web, and internal EBH materials to achieve first time resolution for callers.
Candidate Responsibilities:
The primary responsibility of the Advocate role is answering chats from customers. The majority of the day will be answering inbound chats from customers looking to access, understand, or utilize services.
Competencies Important for Position:
Providing high quality customer service as identified by Advocacy department quality standards
Using independent problem solving skills to make sound decisions in assessing the needs of the customers by giving accurate information and providing first call resolution
Understanding the business needs of the role, while balancing the needs of the customer
Taking an educational approach to ensure customers are able to understand the complexities of accessing care
Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments within Cigna and Evernorth
Technology savviness
Key Experience/Education needed for position:
Bachelor’s degree required, ideally in mental health field or psychology/social work related field
Previous customer service experience or related position
Superb interpersonal communication
Effective listening and organizational skills
Ability to manage multiple tasks, setting priorities where needed
NOTE: This is a non-clinical role and does not require a license
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
** This role gets paid an estimated: $48,000 - $60,000 a year