Program Manager, Partner Success Remote Regular Community Operations
About Pinterest: Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
The Business Integrity team at Pinterest reviews websites, users and content for policy compliance in an effort to complete our mission of ensuring trustworthy connections between Pinners, Businesses and Pinterest. We are looking for a team member that can help us support our internal Sales team with policy enforcement education and escalations support. You will provide policy education to prevent onboarding problematic partners, support escalation channels, and build out an offboarding process for partners that do not respond to our rehabilitation efforts.
What you’ll do:
Support internal partners via Policy education in an effort to prevent spam policy violations
Support day to day appeals for managed partners that receive content rejections, account strikes and suspensions
Scale an efficient and high quality program that minimizes friction for developers, advertisers, merchants and users
Project manage team initiatives to drive efficiency and quality
Create and develop relationships with key XFN partners, including Policy, Sales
What we’re looking for:
Demonstrated program management experience, preferably in an operations or support capacity
A skilled relationship builder who maintains collaborative partnerships within your team and relevant XFN Partners across the company
Customer focused individual that anticipates emerging trends
Someone that learns and inquires about changing priorities and seeks guidance on how to respond appropriately; remains focused and productive
A strong communicator that can confidently present learnings and influence stakeholders using data-driven solutions
Fluency in Portuguese; Fluency in Spanish; Fluency in Japanese a plus
Willingness to travel
Colorado based applicants only:
The minimum and maximum salary for this position is $76,000 to $113,900 in Colorado;
This position is eligible for equity; and
Information regarding the culture at Pinterest and benefits available for this position can be found here.
* This compensation and benefits information is based on Pinterest’s good faith estimate as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors that may include location, travel, shift requirements, relevant prior experience and/or education, or particular skills and expertise. Our Commitment to Diversity: At Pinterest, our mission is to bring everyone the inspiration to create a life they love—and that includes our employees. We’re taking on the most exciting challenges of our working lives, and we succeed with a team that represents an inclusive and diverse set of identities and backgrounds.