Desiree Marie .Get Paid $28 per Hour to Work for Starbucks at Home! | Overnight Job Hiring
ervice desk analyst - (Remote Overnight) (Job Number: 220047100)
Job Posting: Jun 28, 2022
Job Posting End Date: Jul 12, 2022
Location: US-WA-Seattle-Starbucks Support Center United States
Is this role eligible for remote or hybrid work? Yes-Remote
Starbucks - IT & Engineering Support
Schedule: Full-time
Job Summary and Mission This job contributes to Starbucks success by acting as a first point of contact within the Service Desk for technical issues for end users and retail locations. Responds to routine hardware/software problems and/or questions from retail locations, regional offices and roasting plants globally. Models and acts in accordance with Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Documents user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources.
Maintains regular and consistent attendance and punctuality in accordance with ‘Starbucks Attendance Standard for Contact and Service Centers’.
Performs first-level core troubleshooting on hardware/software systems, answers question and provides technical solutions.
Identifies and escalates issues requiring urgent attention with Incident Management and Service Desk Leadership.
Basic Qualifications
Experience in a call center or customer support environment supporting various hardware and software problems
Experience using a knowledge base and ticketing system
Experience using retail point of sale systems
Familiarity with multiple hardware and software systems with some technical knowledge
Required Knowledge, Skills and Abilities
Ability to communicate clearly and concisely, both orally and in writing
Ability to handle multiple tasks simultaneously
Ability to work in a fast-paced and changing environment
Ability to work as part of a team
Ability to deliver customer service to users with various levels of computer knowledge
Strong technical aptitude and troubleshooting skills
Ability to manage time effectively
Core Competencies Customer Focus
Delivers legendary service that meets and exceeds all customers' expectations
Ethics and Integrity
Adheres to Starbucks values, beliefs and principles during good and bad times
Composure
Remains calm, maintains perspective and responds in a professional manner when faced with tough situations
Personal Learning
Takes personal responsibility for the continuous learning of new knowledge, skills and experiences
Dealing with Ambiguity
Able to successfully function during times of uncertainty and changing priorities
Decision-Making
Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment
Interpersonal Savvy
Builds effective relationships with all people
Results Oriented
Gets results and achieves goals
Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com
** According to Glassdoor, this position gets paid $28 per hour. Please feel free to verify any info by contacting the company directly or during the interview phase.