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Get Paid $23.20 - $34.80 per Hour to Process Memos from Home! | Zillow Job Hiring Now

Specialist, Finance Partner Support

Remote, United States of America

Apply NowID: P740485

Job Description About the team Zillow Group’s mission is to give people the power to unlock life's next chapter. Zillow Group’s largest business unit, Premier Agent, introduces customers who are looking to buy or sell homes to real estate agents who can help them do so. We are in the process of transforming our business from an advertising model to a transaction model to improve outcomes for our partners and the home shoppers they connect to through our program, and to drive top-line growth. The AR Specialist, Zillow Premier Agent is a member of the Premier Agent Strategy & Operations team. This team runs the Premier Agent business, setting strategic direction, figuring out how strategy gets implemented, operating that implementation on an ongoing basis, and owning the results that flow from strategy. We are heavy-hitters who move fast, think big, and team up to deliver results. Our closest partners are the product org, the marketing team, and the sales force.

About the role We are looking for an AR Specialist to be the customer-facing representative for our Premier Agent business. Our ideal candidate is comfortable managing communications regarding: account status, payment history and payment card inquiries. The AR Specialist is also responsible for the application of cash against outstanding invoices and the clearing of all AR transactions.

  • Assists partners with billing inquiries, account modifications, and sales requests

  • Partners with sales teams to answer billing related questions

  • Processes and applies debit/credit memos for refunds, promotions, paying past due balances, resolving chargebacks, processing buyouts or waiving balances for multiple business lines

  • Assists and support sales with promotions, plays and pilots

  • Owns payment aliases and invoice validation to ensure accurate owed amounts

  • Owns automated Dunning letter process to notify past due accounts and manual customer outreach for all ACH returns

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $23.20 - $34.80 Hourly. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are

  • Bachelor’s Degree preferred

  • Minimum of 2 years experience in similar role

  • Experience in Real Estate Operations, Online Media, or Software Sales preferred

  • Proficient in Microsoft 365 and Google Docs

  • Working knowledge of SFDC and Zuora preferred

  • Comfortable multitasking, thinking on your feet and adhering to tight SLA’s

Get to know us Zillow is reimagining real estate to make it easier to unlock life’s next chapter. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. See what information we collect about you.

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