Employee Resource Center Associate
Job Details Job ID: 115281 Location: Remote Entity: MultiCare Health System Category: Human Potential - HR/OE/Education Specialty: Not Applicable Department: HR Shared Services Employment Type: Full-Time Regular FTE: 1 Primary Shift: Day Work Schedule: Day Shifts
The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org This position may require day shifts or evening shifts, applicants should be aware and able to work either Position Summary: The ERC Associate provides first point of contact for employees, and ensures employees receive the highest quality of service by recognizing individual needs, and by putting them first in the transactions. Accesses various media to respond to employee concerns, including telephony, hard copy, email and questions via AskHP system. Checks hard copy records for completeness and accuracy, scans and enters into HRIS. Triages requests and tracks all activity in case management system, routes and/or escalates issues appropriately. Work situations are varied and require an exceptional service-oriented individual, who has solid organization skills and high attention to detail. Relates well to all kinds of people. Minimum Requirements: Four (4) years service center support experience, or three (3) years experience in a Human Resources department Experience with computer software applications and/or high volume call center Health care environment experience preferred Education/Licenses/Certifications: Vocational business training or college course work or equivalent experience; AA degree preferred
Additional Information: MultiCare welcomes and encourages all qualified applicants to apply. This position will work remotely but primary residence cannot be located in the following states: California, Connecticut, Florida, Hawaii, Illinois, Louisiana, Maryland/Washington DC, Massachusetts, Missouri, New Jersey, New York, Pennsylvania, and Vermont.
Compensation Range: M13 - Min: $20.63-Max: $29.69