Chat Specialist - Remote, US
Location: Tampa, FL
"The Marketing team is poised for unprecedented growth and opportunity. We're in a very unique position where we've experienced tremendous success but are far from exhausting the whitespace around us. There is a unique opportunity to join a rising organization and make a significant and immediate impact." - Mark, Marketing Director, YYC
The Position: As a Chat Specialist at Absorb, your primary responsibility is to exceed the expectations of website visitors by providing outstanding service and sales support through our website chat channel. This position is a perfect stepping stone for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service. You'll multi-task, learn quickly, and build your ability to drive sales and company growth.
Check out this VIDEO to learn more about this company!
1-3 years experience in a customer service or sales role
Team player and self-motivated
Adaptable to change
Ability to deal with and thrive on objections and rejections daily
Strong verbal and written communication skills
Exceptional typing proficiency
Experience with web-based tools
Excellent attention to detail
Interested in long-term career opportunities in SaaS
Bachelor’s degree or equivalent
Experience using a session-based or continuous messaging platform, such as Drift or Intercom
Technologies we use:
Absorb LMS, Google Analytics, Marketo, Salesforce, ZoomInfo, LaneFour, Outreach, Drift and beyond.
Absorb Software is a learning technology company based in Calgary, Alberta Canada, with offices in London, Dublin, Tampa, Boston and Sydney.
Absorb offers both Absorb Infuse, the first Learning Experience Platform (LXP) to offer a true in-the-flow learning experience and our flagship product, Absorb LMS, an industry-leading and award-winning Learning Management System for businesses, higher education, government and non-profit agencies around the world. Absorb is setting new standards in learning technology and support, fueling companies who believe that people are their greatest asset.
We exceed expectations across enterprises, industries and continents, helping people learn at the speed of now and preparing companies for the future of work. How do we do it better? We pay attention to the details and go deep where it matters. Turning a culture of learning into a revenue engine for global titans the world over.
Care to join us?
Why work at Absorb Software?
This position is eligible for participation in Absorb’s Incentive program as outlined in Absorb’s Incentive Program Policy.
Employer-paid benefits: health, dental and vision.
Professional development plans.
Career progression/internal mobility opportunities.
Inclusive work environment.
Casual dress code.
Company/team building events.
Flexible remote working options for selected roles:
This role can be fully remote.
Additional requirements/information for candidates:
In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application.
This position will be subject to pre-employment background screening, including a criminal record check.
The successful candidate must be able to show proof of legal eligibility to work in the United States without sponsorship.
Incomplete online applications will not be considered.
Applicants will be accepted until a suitable candidate is found.
Absorb Software (Absorb) is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. Absorb is committed to providing employees with an environment free of discrimination, bullying and harassment. All employment decisions at Absorb are based on business needs, job requirements and individual qualifications. We will maintain our commitment to and support of equal employment opportunity for all individuals without regard to race, national/ethnic origin, colour, religion, age, sex (including pregnancy), sexual orientation, gender identity/expression, marital status, family status, genetic characteristics or physical/mental disability. Our commitment to equal employment opportunity extends to any other protected classes which may exist under applicable law.
** This job pays an estimated $34,000 - $47,000 a year