Enrollment Specialist LocationUS-Remote Institution Walden University
Job ID 2022-123764
Location : Location US-Remote
Employment Type Regular Full-Time
FLSA U.S./Global Status U.S. - Non-Exempt
Opportunity at a Glance
Walden University, a Certified B Corporation® with 50 years of experience serving a diverse community of career professionals, is currently seeking dynamic and engaging Enrollment Specialists. As an Enrollment Specialist, you will join our online learning community to consult and recruit qualified candidates to enroll in higher education programs that align with their personal and professional goals. Recruiting qualified applicants requires a consultative approach, dedication to student success and passion for changing lives through high quality education. As the first point of contact, Enrollment Specialists play a critical role in guiding prospects through every step in the application process, ensuring every student is prepared for a successful academic career with Walden University.
Proactively contact and respond to prospective students via telephone, email and SMS
Assess and qualify prospects to determine if Walden University programs meet the academic and professional goals of prospective applicants
Ability to establish rapport and build relationships via phone in a high-volume call environment
Track record of achieving measurable results in a fast-paced, deadline-driven department
Remain compliant with standards and policies of the University while operating in a student-centric environment
Collaborate with other departments to ensure positive application progression, student satisfaction and success
Bachelor’s Degree preferred
Minimum of 1 year of customer service experience required
Experience with online education preferred
Exceptional verbal and written communication skills required
Experience working in Customer Relationship Management platforms required
Salesforce experience preferred
Proficient computer skills required, including experience with Microsoft Office programs
Ability to prioritize and work in a fast-paced environment
Requires the ability to work a flexible schedule, weekends, and evenings to accommodate student, departmental and company’s needs
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
For more than 50 years, Walden University has supported working professionals in achieving their academic goals and making a greater impact in their professions and communities. Today, Walden is providing an Education for Good® for more than 55,000 students from across the U.S. and over 115 countries in certificate, bachelor’s, master’s and doctoral programs online. Our diverse faculty and staff are dedicated to our values of quality, integrity, and student-centeredness.
** According to my research, this role gets paid an estimated $33,000 - $47,000 a year. Questions about this info? Please feel free to verify this info by contacting the company directly or asking during the interview phase.