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REMOTE, Nuuly Rent Customer Success Associate (Evening Shift 2:00pm - 10:00pm EST) Job Category: HQ/Home Office/Head Office Requisition Number: REMOT008007

Posting Details

Posted: August 9, 2022

Full-Time

Rate: $15 USD per hour

Locations: Remote, USA

Job Details Description Overview


The Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set. Expected hours for the role are Monday - Friday, 2pm - 10pm EST, plus the occasional Sunday shift. Hours are subject to change depending on the needs of the business.


Responsibilities

  • Answer any and all interactions during your scheduled shift in a friendly and relatable manner

  • Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand

  • Empathetic to customers’ needs but understanding of the business’ bottom line

  • Collect and share feedback to external teams to ensure the needs of the customers are being met

Qualifications

  • Minimum 2 years of experience in customer service or related role

  • Demonstrate a passion for and understanding of the URBN brands, customers and product.

  • Access to stable internet connection.

Job Skills

  • Exceptional written and verbal communication skills

  • Willing to take on additional projects and support external team members in order to assist business and customer needs.

  • On the spot, creative problem-solving skills that meet the needs of the customer and the business

  • Demonstrate a passion for and understanding of the URBN brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.

Benefits & Perks

  • Employee discount at all URBN brands

  • Vacation

  • Sick leave

  • Paid holidays

  • Medical, prescription, dental, and vision insurance

  • Flexible spending account for health and dependent care

  • Company Paid STD, LTD & Life Insurance

  • Voluntary Benefits – Critical Illness, Accident and Legal

  • Generous paid parental leave

  • 401(k) retirement plan with company matching

  • Roth IRA

  • Employee referral bonus program

  • Commuter benefits

  • Partnership discounts on national/local products and services

LocationRemote The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. #LI-LR3 #NUULY



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