Telecom Expense Manager at DoorDash
UNITED STATES - REMOTE
About the Team The IT Asset Management Team is part of the Global IT Service Desk organization which is committed to providing exemplary IT support to DoorDash employees around the world. This team is responsible for the intake, shipping, and ownership tracking of physical IT assets. The Asset Management Team will participate in key projects to help support the growth and success of DoorDash. This team is also responsible for telecom management, managing and keeping track of multiple wireless, voice and data services in order to understand total telecom costs.
About the Role The Telecom Expense Management (TEM) will report to the Manager - IT Asset Management & Logistics. The TEM role will manage Telecoms lifecycle management, manage telecoms environment, and includes spend, usage, technology, processes, and policy. In addition, supports the end-to-end billing process, including all related end user billing inquiries and performs workflow through a ticketing system. The position requires strong problem-solving, analytical, verbal and written communication skills, as well as having demonstrated ability to collaborate effectively with wireless providers and problem resolution. This is a high-volume transaction environment that requires great attention to detail and superior analytical skills. In addition, vendor management with TEM providers and telecom vendors globally.
You’re excited about this opportunity because you will…
Manage heavy volumes and often complex telecom invoices and carrier bills.
Establish and maintain telecom inventory integrity.
Provide savings opportunities and best practices in Telecom Management.
Provide timely, detailed and accurate reporting to external and internal audiences.
Supervise Telecom Expense Management provider to ensure that invoice processing lifecycle is being done in a timely and orderly fashion.
Review all records associated with bills to ensure accuracy by identifying billing discrepancies, inconsistent trends, issues with payments when they occur and ensuring corrective action where necessary to avoid re-occurrences.
Analyzes all billing procedures and recommends changes in processes to improve overall efficiencies.
Analyzes and reviews delinquent accounts and works with TEM provider and telecom vendors to perform corrective action.
Identifies, files, and resolves disputes with carriers via the TEM provider.
Provide ad hoc reporting and trend analysis as needed.
Assists with contract management and negotiations.
Support facilitation of audit and optimization results and savings strategies.
Provide telecommunications support, strategy, and implementation for the organization.
Assists in cost analysis, forecasting, and tracking for telecom projects and initiatives.
Need to provision and deprovision telecom services on a case-by-case basis
We’re excited about you because…
Of your strong knowledge of TEM lifecycle management
You have the ability to escalate effectively and manage vendors.
You have the ability to communicate effectively (verbal, written, email) with vendors, peers, direct and senior management.
You have the ability to leverage automation for efficiency
You have previous experience in telecom billing, including knowledge of invoice formats, vendor contracts, TEM providers.
You have experience dealing with telecom carriers and vendor portals.
You have some experience in Accounting or Finance.
You have prior experience working in a high volume and fast-paced environment.
You take attention to detail and very strong organizational and analytical skills as well as the ability to multi-task.
You have the ability to work either independently or as part of a team.
You have the ability to handle confidential information in a professional manner.
You have experience with Google Suites.
You have the ability to review and analyze data.
You have troubleshooting skills along with experience in a support role.
About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.
** According to Salary.com, the IT Asset Management Manager role gets paid an estimated $117,091 and $187,047 a year. Questions about this? Please feel free to verify this information by contacting the company directly or asking during the interview phase.