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Get Paid $17.59 - $30.24 Per Hour | Online Chat Support



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You.

You bring your body, mind, heart and spirit to your work as a Technical Assistance Center Analyst I.

You’re generous with your thoughts, your partnerships and especially your voice, because your opinion matters.

You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

Lutheran Medical Center is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 249-bed community-based hospital provides comprehensive, specialty care to the poor, the vulnerable, our communities and each other. Dating back to 1905, we are proud of the rich history and inspiring mission our hospital has embodied for over 110 years.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together we’ll align mission and careers, values and workplace. We’ll encourage joy and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know, which includes how much there is to learn.

Your day.

As a Technical Assistance Center Analyst I, you need to know how to:

  • Work assigned ticketing and chat queue. Respond to, diagnose, and support PC, server, applications and hardware through discussion with users. Leverage knowledge base to improve and support first call resolution.

  • Identify workarounds when needed and route more complex issues to the secondary and tertiary teams of support as required. Interact with network services, application support, and site support to restore service and/or identify and correct reported issues, as needed.

  • Document and prioritize service desk tickets, chat, and emails, call accurately in the ticketing system and respond in a timely manner as guided by the department’s Service Level Agreements.

  • Support resolution of urgent issues, including paging appropriate experts to help resolve critical issues, as needed.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

  • High School Diploma or equivalent

  • Minimum of one (1) year of customer service or call center experience

Preferred:

  • At least one (1) year of previous supervisory/ leadership experience

  • HDI (Help Desk Institute) Certification and A+ Certification

  • Previous IT Helpdesk or healthcare environment experience

Your next move.

Now that you know more about being a Technical Assistance Center Analyst I on our team we hope you’ll join us. At SCL Health you’ll reaffirm every day how much you love this work, and why you were called to it in the first place.



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