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Get Paid $15.38 -$21.15 per Hour to Process Orders from Home! | Part Time Job Hiring

Customer Support 1 (Part Time) Locations: Remote US Time Type: Part time Posted on: Posted 7 Days Ago Job Requisition id: R-2139

With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of VSP Vision's goals." Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas: • Prescriptions, Plans, Products, Services, and Procedures • Online purchasing & e-Commerce knowledge • Internet knowledge • Payment processing/payment collections • Eligibility verification • Order Status, Shipping Status, and Stock Availability • Accurate completion of necessary documentation, letters, and forms processing • Quality Assurance testing for company software Research and resolve issues/complaints and determine appropriate resolution(s) Solve problems and assist with issues that may not fit the “cookie-cutter” solution Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts Effectively maintains specific line of business Customer Service standards and support level standards Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customer inquiries Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders Contingent on the LOB, may process claims based on business needs workflow fluctuations

Job Specifications Typically has the following skills or abilities: One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries Available to work any shift, including weekends, holidays, and/or overnight Demonstrated internet knowledge and understanding of basic internet browser settings Demonstrated ability to work with multiple software programs, simultaneously Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs Proven problem solving, negotiations, and decision-making skills Ability to use appropriate discretion and judgment in applying customer/call handling guidelines Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: OS (VSP Provided) Windows 10 CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz) Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory Hard Drive (VSP Provided) 256GB Solid+L280 State Hard Drive VSP Provided Wired Headset Yes Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes Download Speed (per user on home network) 50 Mbps Upload Speed (per user on home network) 10 Mbps Loaded Latency < 150 ms This is a part-time, work-from-home position. Up to 25 hrs per week. #LI-VISIONCARE #LI-REMOTE VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

** According to my research, this role gets paid an estimated $32,000 - $44,000 a year. Questions about this info? Please feel free to verify by contacting the company directly or asking during the interview phase.

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