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Get Paid $15 - $19 per Hour to Answer Emails & Chat from Home! | Hiring Now



Seasonal Email/Chat Specialist II - TN


About Gap Inc. Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About The Role In this role we are hiring for a mix of shifts which will require at least one weekend shift per week. You will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be Customer Curious as you support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing. This is a remote position working from home in Tennessee only. You will be required to complete three-weeks of full-time virtual training (Monday - Friday) in addition to coming on-site once to pick-up equipment and complete paperwork. Orientation classes will start in September.

What You'll Do

  • Provide excellent customer service by recognizing and responding appropriately, in verbal and written format, to customer’s requests in an efficient and timely manner

  • Embracing a mentality of doing the right thing with focus on providing first contact resolution, utilizing a variety of resources

  • Deliver results through exceptional decision quality and problem-solving skills, with an extraordinary focus on resolution for a positive customer experience

  • Act in the capacity of “Brand Expert” on policies, procedures, and promotions to provide accurate information to both internal and external customers

  • Use established tools and procedures to identify, organize and categorize information

Who You Are

  • Experience driving customer satisfaction through chat and/or email and/or voice communication preferred

  • Proven experience in customer service and/or a high pressured, multitasked environment

  • Solution oriented individual with strong written and verbal communication skills

  • Able to manage complex issues and de-escalate situations

  • Ability to create innovative solutions and processes that enhance the customer experience

  • Great at leveraging technology and navigating multiple systems at once

Benefits At Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet

  • Telehealth: Live on-demand video visits with a physician 24/7

  • Access to specially negotiated discounted rates for Vision and Dental care

  • Safe & Clean Environment

  • Incentive Based Pay

  • Climate Controlled Environment

  • Opportunity to convert to Full Time

  • Weekly Pay

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US Candidates – Non NYC Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective. US Candidates – NYC Beginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).


** According to Glassdoor.com, this role gets paid an estimated $15 - $19. Questions? Please feel free to verify this info by contacting the company directly or asking during the interview phase.


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