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Onboarding Lead

Locations: USA – Remote Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R8456

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals! The Onboarding Lead oversees the company’s Onboarding Program, ensuring the onboarding roadmap is completed for all new hires, supporting successful assimilation of new team members during their first 12 months. Outcomes and Activities:

  • Facilitate completion of all onboarding action items and sessions throughout the onboarding journey.

  • Coordinate hiring cohorts and corresponding meetings, roundtables, and activities.

  • Lead meetings of 100+ team members and generate participation and engagement.

  • Request, track and analyze feedback from hundreds of new hires annually.

  • Partner with hiring leaders and key stakeholders to continuously review, evaluate, and update onboarding plans.

  • Track over 1000 onboarding journeys annually and ensure execution of several related tasks.

  • Work with several other key teams involved conducting key onboarding trainings and information sessions such as Training and Development, Talent Acquisition, Benefits, People Strategies, Employee Engagement, HR Operations, and Communications.

  • Develop a measurement system and monitor success of the Onboarding Program, which considers turnover, engagement rates, and satisfaction survey results.

  • Oversee the company’s new hire buddy program, maintain active roster and partnership and manager applications.

  • Act as point of contact for questions related to new hire onboarding for all areas of the business.

Knowledge and Skills:

  • Strong organizational and time management skills, with ability to manage multiple priorities, processes, and deadlines appropriately.

  • Engaging and positive, ability to act as a champion of our Credit Acceptance culture.

  • Excellent communications skills with the ability to lead large meetings and drive results.

  • Active problem solver, with an ability to understand, interpret and act on information promptly and effectively.

  • High sense of urgency, acting quickly to facilitate change both reactively and proactively.

  • Self-driven, motivated to help, and able to perform with minimal supervision.


  • 5+ years of experience in a role that focuses on the support of our Credit Acceptance team members OR in an external position with a primary focus on company culture and team member engagement

  • Professional experience managing large company initiatives with several working groups

  • Experience participating in significant process improvement projects from ideation to execution

  • Must be proficient in Microsoft Word, Outlook, and PowerPoint

  • Intermediate Excel skills

Preferred: Experience with Workday or similar HR Information System Targeted Compensation: $93,763 - $109,391 + an annual bonus plan INDCSLP #zip #LI-Remote Our Company Values: To be successful in this role, Team Members need to be:

  • Positive by maintaining resiliency and focusing on solutions

  • Respectful by collaborating and actively listening

  • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions

  • Direct by effectively communicating and conveying courage

  • Earnest by taking accountability, applying feedback and effectively planning and priority setting


  • Remain compliant with our policies processes and legal guidelines

  • All other duties as assigned

  • Attendance as required by department

Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

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