Quality Assurance Analyst I
TD Description About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
Job Description The Quality Assurance Analyst I is responsible for ensuring overall service and/or department quality standards are met. Depth & Scope: Ensures adherence to set quality standards Coordinates and executes projects to attain Company and/or department objectives Identifies opportunities for process improvements to advance service quality and/or streamline functions Recommends and implements department training needs Maintains a working knowledge of company and/or department systems; assists with system implementation/conversion as needed
Coordinates quality control and/or compliance activities Creates manuals, reports and documents and make updates as needed Participates in special projects and performs additional duties as assigned Recommends, facilitates and/or coordinate Employee training Monitors employee and/or division performance to ensure compliance with department and/or company standards
Contributes to a positive, ethical and respectful working environment and communicates openly with others Models company culture internally and externally Participates in meetings and coaching sessions Keeps staff informed of any procedural changes or enhancements Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities
Job Requirements Education & Experience: High School diploma 1- 3 years related experience required Strong written and verbal communication skills Excellent time management and organizational skills Strong computer skills Must be able to work flexible hours, including possible evenings and weekends Problem solving skills Solid interpersonal skills Ability to work as an active participant in a team as well as independently Ability to work in a unpredictable and fast pace environment Detail oriented
Customer Accountabilities: Understands and supports the Bank's Customer Service Strategy Considers the impact of decisions on the well-being of TD, its Customers and stakeholders Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity Models quality service delivery at every interaction Leads and contributes to the ongoing improvement of the partner / Customer experience Employee/Team Accountabilities: Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience Participates fully as a member of the team and contribute to a positive work environment May provide leadership, training, and guidance to other team members Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest Actively shares information and knowledge, and proactively learn from the expertise of others Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Job Family TD Governance & Control
Job Category - Primary Anti-Money Laundering / Compliance & Regulatory Relations
Job Category(s) Anti-Money Laundering / Compliance & Regulatory Relations
Business Line TD Bank AMCB
Time Type Full Time
Employment Type Regular
Country United States
Province/State Florida, Maine, New Jersey, South Carolina
City Greenville, Jacksonville, Lewiston, Mount Laurel
Work Location Bates Mill #3 (140 Mill Street), Greenville Campus Building A - 200 Carolina Point Parkway, Remote Jacksonville, Remote Mount Laurel
Work Remotely Statewide
**Province/State (Primary) Maine
City (Primary) Lewiston
ProvState 2 New Jersey
City(s) 2 Mount Laurel
ProvState 3 South Carolina
City(s) 3 Greenville
ProvState 4 Florida
City(s) 4 Jacksonville
** According to Glassdoor, "Some related job titles are IT Quality Assurance Analyst salaries with median pay of $97,040,QA salaries with median pay of $58,732." In the title of this post, the former figure ($58,732) is used to calculate approximately how much is made on a weekly basis. Questions about this? Please feel free to verify by contacting the company directly or asking during the interview phase.