(Free Laptop Included!) Get Paid $3,293.33 - $3,986.67 per Month to Process New Patients from Home!
Bilingual Patient Service Agent - Remote Locations: Remote Time type: Full time Posted on: Posted 11 Days Ago Job requisition id: JR101011
Job Overview The Bilingual Patient Service Representative will schedule appointments for patients at Everside Health’s health centers and manage the physician’s and health center’s schedules. Company Overview Everside Health is a national on-site, near-site and virtual primary care provider on a mission to fix America’s broken healthcare delivery model. We are technology-driven and care-obsessed. With our expanding reach, scale, and expertise, we truly make an impact on a national level by serving more clients and improving the health of more people, all while achieving the goal of reducing the total cost of healthcare for employers and organizations. That’s why we exist – and our relentless focus through care delivery access, technology, transparency, and relationships drives us every day. The Patient Service Representative Enjoy
Monday-Friday 9-6pm est / 7-4pmMST / 6-3pm PST with flexibility to work at least 1 Saturday every 4 weeks
Excellent benefits including medical, dental, vision and 401k savings plan
Company paid holidays
Company provided PTO
Company provided laptop
Essential Duties & Responsibilities
Schedules, coordinates, and reschedules patient appointments per scheduling protocols/guidelines for each clinic along with making outbound patient appointment reminders
Reviews, updates and confirms appointment information including date, time, location, provider name, reason for visit with caller
Informs callers of necessary items to bring to appointment (including identification card, insurance card, medications, office visit fee, etc.).
Informs callers of appointment expectations and guidelines to include cancellation/no-show policy, prompt arrival
Respond to routine questions regarding direction, appointment times and program information
Completes new patient registration process along with updating and maintaining patient demographic information
Answer department and patient’s emails and voicemails in a timely and efficient manner
Manage physicians and clinic staff schedules in the EMR
Communicates professionally with physicians, office staff, co-workers and patients, providing excellent customer service and works collaboratively with a variety of individuals and departments
Ability to multi-task, work independently and concentrate in a vibrant environment
Demonstrated efficiency and problem-solving skills in resolving patient concerns
Functions as a liaison for the patients and the clinic staff
Maintains performance expectations such as: Average Calls Answered, Average Talk Time, and other performance metric requirements.
Performs other duties as assigned by manager or as required
Must hold a high school diploma or its equivalent. Advanced certificate or college degree is a plus
Bilingual (Spanish/English). Ability to read, analyze, and interpret common medical and legal documents.
Experience working with multiple phone lines, Minimum of three years working within a high-volume medical call center, or front desk within the medical field
Strong background in Customer service, EMR systems, schedule management and medical terminology
Clear, professional, friendly and articulate phone voice
Requires excellent organizational, problem solving and critical thinking skills
Ability to effectively present information, respond to questions and professionally interact with patients, managers and co-workers in a variety of settings and audiences using excellent oral, written, and interpersonal communication skills
Ability to work autonomously, with a high level of accuracy, detail and speed in a fast/rapidly changing environment, while managing multiple priorities and information in a professional and courteous manner
Proficient in Microsoft Office products, including Outlook, Word, Excel and PowerPoint
Abides by and promotes HIPPA compliance and maintains highest standards of confidentiality.
Ability to work in climate-controlled office environment
Ability to sit at desk for long periods of time in office location each normal work day;
Ability to use personal computer
Ability to communicate clearly and work effectively in person and by telephone
Ability to travel commercially by common carrier
Pay Range: $19-$23 per hour Compensation: The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level