(Everything Included!) Get Paid $961.54 -$1,730.77 per Week to Provide Online Chat Support from Home
FCM - Chat Fulfillment Travel Consultant (SABRE REQUIRED) - Remote, US
JOB NO: 515741 BRAND: FCM WORK TYPE: FULL TIME LOCATION: VIRTUAL - USA CATEGORIES: CORPORATE & GROUP TRAVEL
Chat Fulfillment Travel Consultant SABRE REQUIRED
Voted in the Top 20 Great Places to Work, we make it our priority to keep our people feeling their best — with fun perks, strong benefits, and a real commitment to providing a work/life balance.
We’re proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible.
As a company who places great value on equal opportunity, our goal is to make sure we continue to empower the careers, aspirations, and ambitions of our people.
FCM Travel Solutions is a leading US business travel management company with substantial growth plans looking for someone who succeeds in a dynamic, fast-paced, high-energy, high motivation environment. FCM's division of Online Customer Care (OCC) is looking to hire a corporate online support travel consultant to be part of our Chat Fulfillment Team, which will provide a memorable, intelligent and industry leading chat experience for our customers. The chat team will not only be responsible for assisting and supporting our FCM customers through chats, but they will also offer expertise in our product suite, helping customers navigate FCM Chats extensive features and triaging any technical questions.
Our business hours are 8:00 AM to 8:00 PM EST Monday – Friday A typical schedule will include a 40-hour work week with five 8-hour shifts. Be prepared to work an evening shift until 7:00 PM once or twice a week.
To deliver first class customer service to the client
To provide support service for FCM OBT, FCM MOBILE CHAT and FCM PLATFORM
To transact all clients, travel requirements, in a timely, accurate, friendly and helpful manner
Actively develop client relationships
Ownership of any client feedback and complaints
Successful Candidates Will Need:
To be open to flexibility at all times
A proven track record for success and willingness to take on new challenges
An interest in driving the technological advancement of FCM Travel Solutions
Ability to adapt quickly to evolving needs of the customer, business, and market
Provide the first line of technical and travel support for FCM customers by responding to all initial chat conversations within strict SLA
A fantastic listener with endless patience and high empathy
Impeccable written communication skills and high attention to detail
Dexterity to translate complex issues into simple messages
Customer Focused and driven to provide an impeccable experience for your client
Must have the ability to effectively multi-task and work with multiple platforms
Candidates should possess decisive and successful problem-solving skills.
Must have GDS experience - SABRE
Must have travel agent experience
Experience using CONCUR preferred, but not required
Solid technical skills
Passion for technology and travel
Experience in a corporate online support center and/or corporate travel consultant experience
Candidates should possess decisive and successful problem-solving skills, be detailed oriented and have effective verbal communication skills
Assisting in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservation
Following company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, ticketing, Phase IVs, tickets exchanges/changes, CRS/GDS productivity.
Working as a team member and assisting other agents as needed in completing all functions related to servicing the client
Maintaining favorable working relationships with accounts and all other company employees
Providing solutions to travel related problems clients may have experienced with arrangements
Keeping supervisor promptly and fully informed of all matters of significance
Maintaining good attendance
Generous remuneration structure
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
#LI-REMOTE Location – Boston, MA, USA The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
This position may be performed remotely anywhere within the United States except the State of Colorado. For this position, we anticipate offering an annual salary of $50,000-$90,000 depending on relevant factors, including experience, geographic location, and performance. The annual salary range listed represents the total compensation package, excluding benefits, but which includes achievable commission and incentives.
INTERNAL POSTINGS ONLY - ** Please advise your leader prior to applying ** EXTERNAL POSTINGS ONLY - We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at firstname.lastname@example.org