(Everything Included! 🎉) Get Paid $5,416.67 - $7,500 per Month to Prepare Reports from Home
Remote Admissions Team Manager—Higher Education
You …
Want to do work that makes a difference in the world. It’s not about punching the clock or phoning it in.
Thrive working in an environment where you help others become the best versions of themselves.
Seek a position that allows you to have a life while making a valuable contribution at work.
We …
Are a motivated leadership team working remotely across eight states united by our passion for empowering others to reach their potential.
Operate a busy contact center that gets results for our clients. We need teammates who excel in quickly changing environments and share our obsession with delivering a supportive prospective student experience.
Honor our work by individually “lowering our shields”; we’re vulnerable and transparent with each other, always open to giving and receiving honest feedback. If you are not committed to doing your best work and making a positive impact, you need not apply.
What’s It Like to Work at Enrollment Builders • Thoughts from our employees
What I like best about working at EB is the opportunity I have to form relationships with prospective students and help them achieve their goal of getting an education. I get to be a part of that process and that's pretty special.
—Meredith P., former Enrollment Center Admissions Counselor
What We’re Looking For
We’ll be honest.
We’ve been looking for our next Remote Admissions Team Manager for a while now. We know we’re asking a lot, but we know this person is out there.
In fact, it may be you.
Our standards are high because our work is important, our Clients rely on us, and our team is like family.
If this list sounds like you, we hope you will apply. You:
Have the heart of a coach and can quickly build relationships and effectively manage group dynamics in a virtual work environment
See change as an opportunity, not a threat
Have experience managing or coaching an admissions team, while quickly scaling non-traditional enrollment (either working within a higher ed institution or a vendor that provides admissions services)
Have a proven track record building thriving, compliant, and diverse teams with a healthy culture that exceeds their potential
Are a strong leader who can prioritize and convert chaos into business strategy with consistency, rigor, and collaboration
Think strategically about higher ed admissions, conversational marketing, and engagement within a start-up culture
Are curious and seek opportunities for self-improvement
Are a pet owner, love to bake, or binge true crime podcasts (Okay; so these are optional, but if they’re true of you, you’ll love the discussions happening around our “virtual water cooler” in Slack)
What You'll Do
You’ll lead, coach, and develop an admissions team providing qualification, application collection, and enrollment services to colleges and universities across the US. Success in this role will unlock your team members’ potential and maximize their efficiency.
Strategic and transformational coaching is a core function of this role. As Contact Center Manager, you will coach your admissions team to achieve their personal and professional goals in a high-tech environment.
You will:
Hire, protect, and coach to reinforce our team culture
Prioritize progress over perfection
Emphasize how tactical work connects conceptually with the “big picture”
Create learning paths so your team can develop a career path within the company
Assess team development needs and deliver impactful one-on-one and group coaching and skill-development workshops
Ensure your team achieves client service levels and deliverables through your targeted efforts
Provide real-time support and troubleshooting to resolve technology and knowledge gaps
Consistently update knowledge resources that reflect the current-state needs of our team and clients to drive alignment
Operational reporting will be another key responsibility.
You will:
Prepare reports and analyze Contact Center data to improve processes, ensure resources are properly allocated, and maximize efficiency and Client satisfaction
Review daily historical reports to identify escalation needs and inform the Contact Center’s daily goals
Create and prepare a weekly scorecard for individual team members’ review to benchmark activity against client and internal goals
What’s It Like to Work at Enrollment Builders
• Thoughts from our employees
EB provides a phenomenal support system that helps you meet your goals, through ups and downs. It’s a real confidence booster! I love how EB has given me the opportunity to meet students from every walk of life and help them meet their goals.
—Sarah L., Enrollment Center Admissions Counselor
What We Offer
Benefits
Annual salary is commensurate with experience: $65,000-$90,000
Medical, dental, and vision coverage
Paid holidays and PTO
Paid parental leave (including maternity, paternity, adoption, and fostering)
401k (no match)
Location
Enjoy the flexibility and comfort of working from the remote location of your choosing. Is your workspace located in an RV that takes you all over the country? Maybe your office is tucked beside a horse stall inside a barn that overlooks Kentucky’s rolling hills. We don’t care! Your basement, a spare bedroom, or a desk in your bonus room: you choose.
Up to 10 percent travel is possible as health conditions permit and job responsibilities dictate for leadership meetings, staff retreats, professional development, etc. (Most of the travel will be to our team meeting space at the aforementioned beautiful Kentucky horse farm where we are headquartered. Trust us; this is the kind of work trip you always want to take!)
Fun, Games, and Authentic Relationships
At Enrollment Builders, you are more than an employee. You’re not a cog in a bloated machine but an integral member of our larger close-knit community.
Despite being a remote team, we intentionally prioritize authentic relationships. You always have direct access to the CEO and the leadership team. Engaging in open, honest communication and possessing a willingness to have your teammates’ backs will make you successful here. We value each employee and recognize each person’s unique skills and gifts. We want everyone working to their strengths, and to feel included, accepted, and celebrated.
At EB, we believe in work/life balance and extending emotional support. We know there’s more to life than work, and that’s why we make time to get to know one another outside of our jobs. Through virtual coffee chats, online Pictionary games, weekly trivia contests, holiday white elephant games, and bake-off competitions, we have fun, swap stories, and make memories.
What’s It Like to Work at Enrollment Builders
• Thoughts from our employees
I enjoy working at EB because our leadership cares about and truly listens to their employees. I also get to speak with students every day to help them begin their next educational chapter.
—Cassie H., Contact Center Agent
Only considering applicants based in the United States of America.