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(Data Entry Job HIRING!) Get Paid $2,918.93 - $3,064.53 per Month to Process Orders from Home!

Associate Data Specialist

Customer ExperienceRemote, United States

Description Position at Imagine Learning Great Purpose. Great People. Great Opportunities. At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best. We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team. Imagine Your Impact. The Associate Data Specialist oversees the planning and execution of solutions to integrate customer data into our Cloud services. This position supports and works closely with other Rostering Specialists, CX Specialists and Technical Systems Engineers to solve escalations and achieve company goals and customer timelines.

  • Position Type: This is a regular, full-time position.

  • Compensation: Base pay is anticipated to be between $16.84 and $17.68 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

  • Location: In this US-based position your location will be remote.

Envision Your Experience. In this role you’ll have the opportunity to:

  • Convert customer data to a format compatible with Imagine Learning’s proprietary tool set.

  • Validate and test customer data, ensuring successful integrations.

  • Meet team production standards.

  • Serve as resource for internal customers by answering questions, understanding their needs, resolving problems with customer-focused solutions, properly addressing issues, and/or escalating them.

  • Implement student data file mapping using proprietary and off-the-shelf software tools.

  • Troubleshoot customer file data problems and test customer data modifications.

  • Effectively document internal customer issues in the ticketing system.

  • Maintain a customer-oriented manner and professional relationship with internal customers.

  • Provide continuous quality improvement in the processes and activities associated with this role.

  • Meet established quality goals for customer satisfaction ratings and performance measures.

Share Your Expertise. Experience, education, and qualifications essential for success in this role, include:

  • High school diploma or GED required, some college preferred and a minimum of 1 year of customer service experience that includes order processing and data entry; or an acceptable combination of education and experience.

  • Excellent verbal and written communications skills.

  • Self-starter with strong organization and time management skills.

  • Proven track record in conflict and problem resolution.

  • Able to work independently and as part of a team, with strict attention to detail and an ability to multi-task in a fast-paced environment.

  • Understanding of complex data and the ability to translate issues into non-technical terms.

  • Ability to ensure data integrity.

  • Computer proficient with a strong working knowledge of Microsoft Word, Excel, and Outlook; working knowledge of CRM software and Ticketing software (Zendesk) and communication via Slack preferred.

Ignite Your Career. Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth. We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA. Imagine Learning provides a comprehensive benefits program to eligible employees, including:

  • Multiple health, dental, and vision plans, including medical plans with zero employee premiums

  • 401k plan with a company match

  • Company-paid behavioral health coaching

  • 15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day

  • 15 days of accrued annual Paid Time Off (PTO)

  • Fertility benefits

  • Paid bonding leave when a new child joins your family

  • Life and short and long-term disability insurance

  • Pre-tax savings plans

  • Paid volunteer hours and annual giving events

  • A wide variety of professional development programs, including tuition reimbursement

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.

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