Customer Service Team Lead Job ID: 2305141BR Category: Customer Service Remote: Fully Remote
Job Description Supports the overall effectiveness of the Centralized Letters department. Ensures that metrics are met. Coaches and mentors less experienced team members, assisting with complex questions. Performs audits and provides feedback based on results. Acts as a liaison between staff and other areas, including management, Communicating workflow, ideas, and resolutions. Completes reports, tracks trends, monitors resources and works with Manager to allocate when necessary. Contributes to workflow distribution. Crossed trained to serve as a back up to Manager.
Pay Range The typical pay range for this role is: Minimum: 18.50 Maximum: 33.65 Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications – Customer service experience. – 1-2 years of leadership or supervisory skills – Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint. – Great communication skills – Call center experience – SSRS reporting
Preferred Qualifications – Leadership or Supervisory skills
Education High School Diploma or GED
Business Overview Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.