3 Work from Home Jobs ($17.65 - $28.26 per Hour) with NO HS Diploma Needed in 2023 (+ FREE Laptop)
Paycor Support Specialist I
Remote
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
JOB SUMMARY
The Support Specialist I investigates and solves technical issues for external users of Paycor proprietary applications at their locations by employing a high degree of customer service, technical expertise, and timeliness. The position is responsible for immediately correcting the issue by providing 1st level assistance through remote connection to the client’s system, verbal communication via phone, and if unable to resolve, through escalation to a senior IT level within a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Daily Job Responsibilities
Troubleshooting web browsers
Supporting online services and applications
Logging work in an internal tracking system
Supporting clients via phone
Connecting to client user PCs remotely to troubleshoot Paycor applications
Demonstrating regular attendance
Communication and Trend Analysis
Improving reporting of technical issues
Assisting upper management in continually improving support processes
Advising IT team and management in product development issues arising from problems identified through technical support inquiries
Communicating potential client issues throughout the support chain to ensure client issues are being addressed in a timely manner
Maintaining a working environment that is energized and consistently demonstrates the Paycor service commitment
Other duties as assigned
REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
High school diploma or equivalent experience
Minimum of one (1) year help desk experience
Proficiency in Microsoft Office, Microsoft SQL
Excellent verbal and written communication skills
Demonstrates strong organization and time management skills
Ability to multi-task
Takes initiative
Paycor Total Rewards We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones. Highlights include:
A flexible virtual-first work philosophy
An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
Paid leave for birth parents, non-birth parents, elder caregivers, and military support
Sabbatical opportunities for tenured Associates
Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $17.65 - $28.26/hr. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align. For more information about our total rewards, please visit www.mypaycorbenefits.com.
Bilingual Patient Access Call Center Representative Remote USA REMOTE / PATIENT ACCESS – PATIENT ACCESS CALL CENTER / FULL-TIME / REMOTE
The vision of Clinical Health Network for Transformation (CHN) is to better fulfill the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between 14 Planned Parenthood affiliates across 18 states. Combined, the 14 affiliates execute 1 million patient visits annually and employ 5,000 staff members at approximately 190 health centers. CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health and race equity in our organization. Position Summary The primary responsibility of a Patient Access Representative I (PAR I) is to represent Clinical Health Network for Transformation (CHN) to consumers in a friendly, positive, and effective manner. The Bilingual PAR I will be responsible for successfully fielding and resolving a large volume of inquiries via phone and other potential contact methods within the Patient Access Center in Spanish or English. This will include following communication scripts, scheduling appointments, verifying patient insurance, pre-registering patients for their appointments, screening for alternate funding sources, properly advising patients of service estimates and performing other tasks that allow patients to visit their health center seamlessly.
The Bilingual PAR I will be responsible for evaluating all requirements to ensure that appropriate information has been obtained. The Bilingual PAR I will need to provide exceptional customer service, treating all callers with dignity and respect and striving to anticipate and meet their needs. Working collaboratively with other Patient Access Center team members, PARs will strive to achieve quality and performance standards defined in training and leadership communications. The Bilingual PAR I reports directly to the Patient Access Supervisor. Qualifications and Experience (Required)
Bilingual; Fluent in both English and Spanish
High school diploma or equivalent experience
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
Ability to work a flexible work schedule
English language proficiency
Demonstrated dedication to Planned Parenthood’s mission, vision, and values
Qualifications and Experience (Preferred)
One year of experience in contact centers, pre-access, patient access, admissions or hospital business office, or physician practice office
Familiarity with call center systems and practices
Associate degree, or equivalent experience
Work Location, Hours and Equipment
100% fully remote in the U.S.
Available to work full-time (37.5 hours/ week) Monday - Saturday between the hours of 8 AM - 6 PM Eastern Time; additional hours as needed
Must have a dedicated workspace conducive to maintaining HIPAA compliance, confidentiality, and providing exceptional customer service
Company provided laptop, monitor, and headset
Essential Functions
Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels
Answer incoming calls professionally and seek to assist the patient however possible
Maintain a positive, welcoming attitude in all patient interactions
Offer prompt assistance to patients for a variety of services, including:
Registering new patients into the EHR system
Booking, canceling, and rescheduling appointments for reproductive healthcare, including abortion services
Inputting and updating insurance information
Relaying patient communications to provider
Providing patients with pre-visit instructions as needed
Transferring calls to appropriate nurse advice staff when necessary
Assist patients with identifying a provider and appointment that is appropriate for their care
Use EHR systems effectively to guide the patient’s care
Screen patient for financial support using real-time eligibility (RTE), while escalating more complex questions
Contact patients to notify when visits are canceled or rescheduled
Inform patients about negative or abnormal STI results (excluding HIV) per strict protocols
Place the patient first in all interactions, including adhering to all HIPAA guidelines and regulations
Provide training, support, and mentoring to colleagues
Work with supervisors to achieve the established performance metric standards
Use the phone system to track activities
Participate in ongoing training and quality assurance exercises
Adhere to all established workflows, scripting, and department greetings
Meet performance goals for patient experience, quality, productivity and all performance metrics