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(3 Shifts Now Available!) Get Paid $21.78 per Hour - Online Customer Support from Home



Customer Service Representative (remote) Remote Full Time Mid Level

COMPANY DESCRIPTION: Blue Acorn iCi is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.

Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! OVERVIEW: Blue Acorn iCi is looking for a remote Customer Service Representative to join our team who is available to work weekdays and one weekend day. We have three available shifts (all listed in Eastern Standard Time Zone): 1:30pm - 10:30pm, 3pm - 11pm, and 9am - 5:30pm. The representative must have the ability to work fully remote, i.e. access to reliable wifi connection and a quiet workspace during their shift. Blue Acorn iCi will provide all necessary technology and equipment. If you have experience supporting customers virtually (phone, email, or chat) and are eager to jump into a new career opportunity, please apply! ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

  • Assists consumers in a professional and courteous manner

  • Become the product expert, and efficiently respond to customer inquiries

  • Answers incoming calls under company guidelines and KPIs

  • Proactively sells client’s products and offers up-sell/cross-sells opportunities consistent with training and departmental policies

  • Services our customers in a manner that is reflective of our Quality Service & Monitoring guidelines.

  • Creates brand awareness while engaging with customers

  • Inputs orders into computer following company guidelines and protocol

  • Handles and resolves all consumer issues and problems

  • Handle all escalated calls professionally with little need to transfer to a coordinator

  • Provide white glove customer care

  • Assure that customers receive courteous and prompt service by being available to take calls/chats/emails

  • Works to meet the established performance goals

  • Must be able to work on multiple platforms

  • Provides on-going suggestions for improvements in programs, systems, and procedures within the Contact Center

  • Summarizes and documents all pertinent customer comments and suggestions

  • Fulfills the attendance and punctuality requirements of the job

  • All other duties as assigned

QUALIFICATIONS:

  • H.S. Diploma or G.E.D. preferred

  • Prior customer service or office experience preferred

  • A genuine passion for the Customer Service Industry and sharing your compassion with others

  • Working knowledge of Gmail, Google Sheets, Google Docs and Google Calendars

  • Good organizational and communication skills; pleasant phone manner; clear verbal communication- no slang, excellent grammar, excellent written communication skills

  • Weekend availability

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location. Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California applicants: Please click here for CCPA disclosures.




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