Marketing & Communication
Temporary Resolution Coordinator, Contact Center
Job ID: #
This is a temporary 90 day assignment and may be extended based on your performance and business needs.
Submitting your application to this requisition will place you into consideration for one of these roles: Resolution Coordinator I, II, & III. Your application will be evaluated for these roles based on experience, assessment results, and position availability.
US - Remote
We are currently looking for candidates located in the states listed: AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY
If you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you.
At Walmart we are always “Happy to Help”
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.
We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.
We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.
Essential Job Functions
As a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word)
High school diploma or GED
Successful completion of mandatory training
Customer service experience
Preferred - 6 months experience in a contact center or retail environment
Preferred – 6 months experience with computer processing/data entry software
Location: Work from Home in Approved States (listed above)
Hours: We provide 24/7 customer care with a variety of shift opportunities
Associate Benefits: Based on eligibility by position and other terms and conditions of the plan documents
Stock Purchase Plan
Annual Performance Bonus
Store Discount Card