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Seasonal Background Check Screening Coordinator

Job ID: #

Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. The Macy’s HR team puts colleagues at the center of everything we do.

Are you passionate about helping people grow and develop? Do you love getting people the resources they need to be successful? With approximately 100,000 employees to support, Macy’s Human Resources offers a variety of options for your HR career - from compensation and benefits to talent acquisition and beyond! You’ll work with a team of collaborative HR professionals responding to the dynamic needs of our business functions.



US - Remote

Company Size:

Job Type:

Full Time


No Experience Needed


The Background Check Coordinator will conduct phone evaluations and then make, or partner with an Advisor to make, employment adjudications.  The coordinator will also be researching and responding to field inquiries regarding Background Checks and/or Drug Screening and managing their cases through Salesforce.  They will be expected to complete other administrative duties as assigned.

Essential Functions

  • The BGC Coordinator will be responsible for reviewing candidate criminal history and drug screening information to assist in determining employment eligibility.

  • Conduct phone evaluations with candidates related to information they submitted on post-offer forms and/or information provided in a consumer report from a background/drug screening third-party service provider.  Must do so with a high-degree of accuracy, confidentiality and integrity.

  • Maintain candidate focus and ensure candidate supplies all information within the designated timeframe.

  • Evaluate candidate responses and make appropriate business decisions to ensure compliance with all federal, state, and local laws and guidance from the Equal Employment Opportunity Commission (EEOC) and other agencies regarding the use of criminal history and drug screening information as part of the employment process.

  • Make sound employment adjudication decisions to mitigate legal risk.

  • Respond to internal inquiries in a timely manner, providing locations with accurate information about processes and pending cases (to the extent possible).

  • Create, print and mail legally-required letters and other communication to colleagues and candidates (from office location).

  • Assist with auditing and follow-up needed to ensure consistency and accuracy of work.

  • Adhere to all department guidelines and procedures.

  • Regular, dependable attendance and punctuality.

Qualifications and Competencies

  • High School Diploma or equivalent required

  • 1 year+ prior experience in Human Resources or Social Work preferred

  • Prior experience in conducting applicant interviews and/or pre-employment screening preferred

  • Competencies:Practices open and continuous communication, values keeping others informed, effectively presents information in a clear, concise manner both verbally and in writing.
    Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
    Ability to think creatively, strategically, and technically
    Strong attention to detail and a results-oriented mindset
    Must be able to work independently with minimal supervision
    Must possess the ability to prioritize a changing workload with a high sense of urgency
    Ability to maintain and uphold strict confidentiality and legal compliance standards
    Knowledge of MS Office computer programs are required
    Prior human resources experience preferred, including systems use, administrative tasks and conducting investigations.
    Excellent customer service skills
    Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements

  • Requires prolonged periods of sitting, constant communication with colleagues, hearing and talking.

  • May involve close vision, color vision, depth perception, focus adjustment and requires working with multiple computer screens and programs simultaneously for extended periods of time.

  • Involves manual dexterity for using keyboard, mouse and other office equipment.

  • Occasionally required to move/reach, stoop, kneel and crouch

  • Frequently lift/move up to 10 lbs.


  • This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.


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