Property Claims Experience Advocate, Liability
Job ID: #
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful. At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
US - Remote
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
What you’re applying forProperty Claims Advocate, LiabilityRemote
We’re looking for a highly motivated Property Claims Advocate with tons of positive energy and a genuine passion for helping others.Specializing in liability claims, you’ll use your investigative skills to help us settle losses quickly and efficiently, surpassing customer expectations along the way. You’ll leverage your deep policy knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.
In This Role You'll
Investigate and handle liability claims from start to finish
Pay claims efficiently and fairly while maintaining a high level of customer service
Identify subrogation opportunities within the claims-handling process
Communicate with customers via phone and email to settle claims
Organize and prioritize daily tasks in order to resolve claim-based questions
What You’ll Need
3+ years of property liability or injury liability claim-handling experience
Background handling litigated and attorney-repped files is a major advantage
Experience working with a large national carrier, ideally supporting renters and homeowners customers
The desire to work in a unique, dynamic, and fast-paced startup environment
Surplus of empathy, patience, and positivity
Comfortable with and adaptable to new technology and business tools
Licensed as a Property & Casualty adjuster in your resident state - an Advantage
Xactware experience is an advantage
Lemonade expects all advocates to have and maintain a license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months.
At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture.
Lemonade's US base salary range for this full-time position is $65,000 - 75,000 plus equity and benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.
*Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.About Lemonade
Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet and live insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social impact. AA Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture
Our ValuesLemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.
Things to know…Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.