Loss Prevention Investigator
Job ID: #
From the beginning, Starbucks set out to be a different kind of company. One that not only
celebrated coffee and the rich tradition, but also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
US - Remote
This job contributes to Starbuck's success by monitoring and auditing compliance of Company data regarding policies, standards, and procedures in order to control and minimize risk exposure. Assists in loss prevention efforts to support the overall financial health of Starbucks. Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Analyzes data using various exception-based reporting programs to identify point-of-sale (POS) activities that are out of compliance with company policy, standards, or procedure. Keeps current with POS manipulation and other fraud techniques and develops queries to identify such activities.
Conducts investigative interviews in cooperation with the operational leaders to resolve instances of fraud and policy violations.
Detects inexplicable variations in POS metrics. Identifies trends and exceptions that affect loss prevention, such as thefts, fraud, and risk exposure at the Company's retail locations.
Documents variances between POS policy, standards, and procedures and actual activity. Recommends changes in procedures if the analysis indicates that there is a risk of fraud to the Company.
Prepares information and analyses, for internal customers.
Supports multiple markets across the US and Canada that use varying POS systems and have different POS operating policies, standards, and procedures. Keeps current with operational changes and promotions that affect POS behavior.
We'd love to hear from people with:
Behavioral and phone investigative interview experience in a retail setting (2+ years)
Proficient with exception reporting systems (XBR, Aspect, etc.) to identify potential instances of fraud (2+ years)
Experience reporting and evaluating database information (2 years)
Loss prevention experience, including theft recognition, shrinkage prevention, and case development and documentation in a retail environment.
Required Knowledge, Skills, and Abilities:
Ability to manage confidential and sensitive information effectively.
Ability to communicate clearly and concisely, both orally and in writing
Ability to analyze reports and develop processes.
Proficiency in Microsoft Excel
Knowledge of investigative policies and practices for point-of-sale systems
Basic statistical knowledge
Knowledge of common internal audit techniques
Join us and be part of something bigger. Apply today!
The pay range for this position may be narrower than that displayed, depending on where the work is performed.
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in greater Seattle, WA, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at firstname.lastname@example.org.