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Job ID: #

The HR Operations Specialist is a member of the team responsible for strategic HR process efficiency, addressing teammate questions, and driving technology enablement.  A key focus of this team is improving the teammate experience through quick and accurate question resolution by enabling automated, self-service functionality.  This specialist will be focused on Tier 1 Support to our teammates as well as assisting with HR Compliance processes (Unemployment, I-9s, Iron Mountain). Additionally, this specialist will work throughout HR to help identify productivity enhancements that can be made through technology, data, or process improvements.



US - Remote

Company Size:

Job Type:

Full Time



Job Duties & Responsibilities:

  • Ensure all HR processes follow operational compliance regulations. This includes process improvement, communication and partnership with vendors, and effective communications with HR Business Partners and various COEs.

  • Focus on timely resolution to teammate inquiries through the ServiceNow platform. Support our user population (stores, distribution centers, corporate teammates) with questions, troubleshooting, simplistic reporting, and process adherence for Tier 1 support.

  • Create, maintain, and update knowledge articles within the systems to ensure our teammates have current and the most up to date information.

  • Take a user-centric approach to processes, technology, and procedures to improve the teammate experience.     Assist with project scoping, design, testing, and implementation as needed.

  • Collaborate and communicate across HR and other functions to understand internal opportunities and learn to suggest system automation.


  • Bachelor's Degree in Business or Communications

  • 1 – 3 Years with Service Delivery

  • Society for HR Management (SHRM) Certification optional

  • ServiceNow Certified System Administrator optional

  • Case Management experience (ServiceNow, etc.)

  • Human Capital Management Platform (Workday) a plus

  • Service Delivery (e.g. HR, Call Center, etc.) a plus

  • Ability to maintain complete confidentiality and discretion

  • Process efficiency  / productivity improvement

  • Creative Problem Solving

  • Excellent relationship-building & teamwork skills

  • Strong understanding of communication styles

Targeted Pay Range: $47,300 – $78,900. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.


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