Fraud Operations Associate
Job ID: #
Millions in the U.S. continue to be underserved or ignored by traditional financial institutions. At Stash, an investing app for more than 2 million active subscribers, we are addressing that reality by giving everyday Americans the confidence to take charge of their money and financial future. Our plans—starting at just $3 a month—provide easy and affordable access to a suite of products including investing, banking, education, and advice. Stashers are 18% more financially literate than the average American, and customers rely on Stash’s unique tools, guardrails, and content to learn about money and build wealth for the long-term.
US - Remote
Our Talented Team
We are proud to attract phenomenal individuals who share our commitment to unlocking financial opportunity for a new generation of investors. Their unique perspectives, backgrounds, and experiences have helped create a thriving and inclusive culture based on the notion of “Prioritizing People,” a Stash core value.
Let’s solve complex problems and tackle wealth inequality.
As the Fraud Associate, you will report to our Fraud Operations Manager and be responsible for identifying fraud on the platform and taking appropriate action. You will work closely with stakeholders across the company (Product, Engineering, Customer Experience, Compliance, etc.) to ensure effective fraud detection.
You will be the first line of defense in identifying emerging fraud trends and patterns. In order to be successful, you will be a detail-oriented person who can use curiosity and critical thinking skills to detect fraud.
What You'll Do
Daily review of transactions and accounts flagged for suspicious activity
Independently execute decisions and take appropriate action on flagged activity
Identify, document and communicate on emerging fraud trends to the relevant teams
Work closely on cases escalated internally to Fraud by Customer Service, Brokerage Operations, Onboarding, and Compliance
Liaise with Customer Service and Onboarding teams to act as the subject matter expert for fraud operations
Manage and respond to escalations from external parties with urgency
Respond to disputes and inquiries for ACH and card network rails
Collaborate and closely work with our banking partner on fraud related issues
Evaluate and respond to ad hoc fraud issues as they arise
What We're Looking For
Minimum of 2+years of relevant fraud investigations experience in the banking, financial services, consumer finance, or similar industries
Strong knowledge of ACH and credit/debit card rails while also having working knowledge of other payment channels operating rules
Understanding of electronic crimes as they relate to card fraud, bank account fraud and theft of credentials
Working knowledge of current bank fraud investigative techniques and/or systems
Experience with third-party tools used for identity verification, device authentication and fraud detection
Ability to research and perform routine analysis independently by assessing all available information
Critical thinking skills and ability to work independently on the task at hand
Strong analytical and problem-solving skills
Demonstrates effective time management skills ensuring time is used efficiently and productively.
Able to accurately assess how much time is needed to complete tasks
Capacity to communicate efficiently and effectively
Experience with adjusting fraud rules and measuring effectiveness
Experience with querying in SQL, Looker, or other database tools
Previous experience at a start-up or in a highly regulated industry
Familiarity with Jira, Trello, or Asana
KYC/CIP knowledge and experience
At Stash it is our mission to help everyday Americans invest and build wealth. That includes people of all races, genders, and abilities, so it is important to us to acknowledge and address the issues of inequality in financial services head on.
Diversity and inclusion are essential to living our values, promoting innovation, and building the best products. Our success is directly related to our employees and we believe that our team should reflect the diversity of the customers that we serve. As an Equal Opportunity Employer, Stash is committed to building an inclusive environment for people of all backgrounds.
If you require any reasonable accommodations to make your application process more accessible please reach out to recruiting@Stash.com.
Helping You Invest in Yourself
Comprehensive total rewards package, comprising compensation (base salary, equity, and depending on level, an annual bonus) and health care benefits
Complimentary subscription to Stash+ account
Remote-first work policy – Live and work where you feel the most productive, whether that is in your home, in an office (including our NYC and London offices), or a combination of both. Anywhere in the US or UK.
Equity & Stash Accounts [Invest, Retire, Custodial, Bank]
Annual education reimbursement benefit Learning & Development Fund
Work from home equipment stipends
Paid Parental Leave ([offerings for birth giving and non-birth giving parents) Primary & Secondary]
Enhanced wellness benefits through Gympass, Headspace, Ginger, and Maven Health
Stash Gives donation and volunteerism program through Millie, with an annual company match
External Recognition for Stash
Comparably's Best Company Awards: Best Places to Work, Best Company Outlook, and Best Engineering Teamfor Diversity, Women, Culture, and more! (20232)
Fintech Breakthrough Award: Best Personal Finance App (2023)
BuiltIn’s Best Places to Work (2019, 2020, 2021, 2022)
Forbes Fintech 50 (2019, 2020, 2021)
Best Digital Bank, Finovate Awards (2020)
Tearsheet Challenge Awards, Best Banking Card Product - Stock-Back® Card, 2020
LendIt Fintech Innovator of the Year (2019 & 2020)
Salary Range: $48k - $78k
The base salary range represents the reasonably anticipated low and high end of the salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, experience and competencies, as well as internal equity and alignment with market data for companies of our size and industry.