Marketing & Communication
Customer Insights Analyst
Job ID: #
At Bed Bath & Beyond, we believe that everyone should “Be You!”. Bed Bath & Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.
US - Remote
This position is eligible for remote work. Currently we can hire employees in the following states: Arizona, California, Connecticut, Florida, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on site expectations.
Create, program, and troubleshoot surveys
Analyze and interpret survey comments, data and/or prospective investments
Prepare ongoing reporting and help design new reports
Analyze and report on secondary research
Develop and design reports using survey data and/or research reports
Meet with departments to disseminate research results
Meet and work with third-party vendors to acquire and analyze data
Utilize secondary research to provide competitive intelligence
Assist with recruiting projects to invite customers onsite for user testing, etc.
May prepare surveys to go onsite using Site Intercept and Qualtrics
May assist with the company panel: panel management, implementing research activities and engaging with panel participant
Perform other duties as required and assigned by manager and upper management
Follow legal policies as directed
Basic knowledge of statistical analyses (mean, percentages, significance, etc.)
Strong logic/critical thinking ability: ability to anticipate the business' needs with only basic direction. Ability to anticipate how/why people respond the way they do to research
Technical aptitude: ability to quickly learn new tools, software, computer platforms
Excellent communication, writing and presentation skills, with an ability to articulate actionable insights derived from analysis
Self-starter: ability to produce high-quality work with minimal supervision, effectively manages time
Excellent collaboration skills
Works well under pressure, is agile/flexible in fast-changing/undefined situations
Ability to conduct competitive analysis of the industry
Attend meetings and present data and reports to other teams and departments
Manage research projects from start to finish (presenting findings to invested parties)
Experience in survey research and analysis: questionnaire design, survey programming, implementation, data collection, data and verbatim comment analyses, and reporting
Working knowledge of data management tools (SPSS, SQL, SAS, or R)
Familiarity with text mining software
Basic HTML/CSS skills
Strong Microsoft Office skills (especially Excel, PowerPoint and Word)
Bachelor's degree required, preferably in Economics, Marketing, Finance, Statistics, or related field
Base Pay Range:
Who We Are:
We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.
What We Offer:
401k (6% match)
Onsite Health Clinic
Tuition Reimbursement, Leadership Development Program, & Mentorship Program
Onsite Fitness Center
Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)
*Benefits vary based on position, tenure, location, and employee election
This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.
Equal Employment Opportunity:
It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.