Client Services Support Specialist
Job ID: #
Core-apps is a leading provider of mobile apps for events, conferences, tradeshows, and more. As a Core-apps Client Services Support Specialist, you will be the main point of contact for the customer for the lifecycle of their mobile app. Utilizing your interpersonal communication skills daily, you will guide and mentor the customer on the Core-apps system and own the project to ensure deadlines are met and the customer has full understanding of the process.
US - Remote
No Experience Needed
Responsibilities & Qualifications
Position SummaryCore-apps is a leading provider of mobile apps for events, conferences, tradeshows, and more. As a Core-apps Client Services Support Specialist, you will be the main point of contact for the customer for the lifecycle of their mobile app. Utilizing your interpersonal communication skills daily, you will guide and mentor the customer on the Core-apps system and own the project to ensure deadlines are met and the customer has full understanding of the process.
A Day in the Life
Partner with sales, account management, and client relationship management teams to train employees on product updates
Works with team to execute delivery and implementation plans
Tests and troubleshoots final system setups
Assist in creating and updating documentation for internal and external clients
Assist in identifying appropriate training methods
We are looking for someone who brings
Requires 0 to 2 years of related experience
Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Demonstrate ability to learn and understand basic office software applications
Excellent verbal and written communication, organization and follow up skills
Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
Proven ability to handle multiple tasks with minimal supervision
Ability to work effectively within a fast-paced, deadline-driven environment
Community Brands welcomes and encourages applications from people with disabilities. Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.
Community Brands – leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.
Why work here? Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.
Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire. #LI-REMOTE #LI-
** According to Glassdoor, this role gets paid an estimated $48,562/yr.