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Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
US - Remote
Mailchimp is a leading marketing platform for small businesses.
We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.
Our Billing team provides account payment assistance to Mailchimp’s users. We are part of the Support team, but work closely with teams throughout the entire company to gather information and answer user questions efficiently and effectively. We value our users and understand each Billing support ticket is unique and important, and together, our team strives to provide the best support experience for every user by paying close attention to detail for investigation and resolution.
We’re looking for a highly motivated, self-starter with a real passion for helping others and learning new things to come join our team. You are a detail-oriented problem solver with a natural sense of curiosity, strong investigation skills, and the ability to work through ambiguous situations. You are comfortable weighing multiple pieces of information to make logical decisions about sensitive, timely billing questions. You value and thrive in team collaboration. You are an effective, empathetic communicator who’s able to talk with users, teammates, and other departments with equal interpersonal skill. Our team also really loves cake. If this sounds like you, we'd love to hear from you!
Associate's degree or 1-2 years relevant work experience
Proven extraordinary customer service experience, payment support a plus
Excellent writing skills and strong communicator
Ability to effectively and empathetically communicate sensitive financial information withusers and convey confidence through written interactions
Exceptional attention to detail
An analytical sixth-sense with the capacity to make quick, informed decisions
Ability to thrive in a self-starter and team environment
Solid technical troubleshooting skills
Ability to multitask and handle multiple support tickets at once
Bonus Points for:
Experience with MacOS & Slack
Flexible working schedule
Investigate and answer billing questions for Mailchimp’s users, including questionsregarding invoices, pricing, and refund eligibility
Communicate with users about best practices and making improvements for listmanagement
Craft well-written, helpful responses to diverse audiences
Collaborate with Mailchimp’s Support, Product, Compliance, Investigations, andAccounting teams to improve communication and promote efficiency
Determine appropriate course of action while adhering to Mailchimp Billing's guidelinesand policies
Collaborate with Billing Coordinators in team-based projects
Meet /exceed defined productivity metrics
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Colorado $19.50 - $26.50, Bay Area California $25.50 - 34.50, Southern California $21.50 - 29.00, Washington $20.50 - $28.00. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.