Application Support I
Job ID: #
Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.
US - Remote
The Application Support I role is responsible for supporting SelectQuote’s internal Salesforce throughout their entire end user lifecycle, including on/offboarding, training, and maintenance. Daily priorities will include responding and supporting end-user issues and questions through an integrated Chat support application, providing administrative support within our internal tools and systems , and standardized operational tasks and projects.
Providing technical support to teams within the organization
Identifying and resolving technical Application issues
Work from a queue of tasks and requests to complete by set Due Dates and SLA’s
Understanding and communicating technical concepts between users and IT teams
Maintaining and updating training and technical documents and procedures
Knowledge, Skills, and Abilities:
Strong troubleshooting and problem solving
Ability to work independently and with a team
Excellent customer service skills
Interpret and communicate technical information
Preferred Training and Experience:
0-2 years in technology oriented role/experience with IT, helpdesk, or software support experience
Insurance knowledge preferred
Call center experience preferred
Basics of SQL language preferred
Experience with AWS/Cloudwatch preferred
Compensation & Benefits
The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Full-time SelectQuote employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.
Base Hourly Minimum - $18 Base Salary Maximum $21