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Analyst Operations

Job ID: #

This job is all about listening to our members and interpreting the data that they provide through member surveys. You will be looking at members from client sponsored plans, health market plans, as well as Medicare feedback. We need your analytical expertise to sort and filter the data for current practices as well as bring new ideas to get to the root cause of member satisfaction.



US - Remote

Company Size:

Job Type:

Full Time




Pay Range
The typical pay range for this role is:
Minimum: 40,600
Maximum: 83,400

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

Required Qualifications
Associate’s degree or equivalent work experience is preferred with a math or statistical background
Tableau, Excel and/or Power BI experience necessary
Able to sit for long hours
Able to use keyboard, mouse, and home computer setup
Has internet where ethernet cord can be connected to the computer system. Minimum speed requirements 50 Mbps.
Able to dedicate private space away from normal home traffic and distractions with door.

Preferred Qualifications
Understanding of member feedback information including Net Promotor Scores
Background with Medicare feedback experience
Call review or call monitoring with feedback

Associate’s business degree or equivalent experience is preferred with a math or statistical background

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.


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