Marketing & Communication
Director of Product, Trust and Safety
Job ID: #
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, or Depop you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human
US - Remote
What’s the role?
The Trust & Safety product team’s mission is twofold: build products to ensure the Etsy marketplace aligns with our marketplace standards, as well as legal and regulatory requirements for our worldwide community of buyers and sellers, and reduce risk to Etsy and to our members through user-facing compliance work.Your team’s focus areas in 2023 include Product Safety, compliance with our Handmade policy, and detecting and removing Prohibited/Restricted Content, among others.
You’ll collaborate with cross-functional partners (including engineering, design, and analytics, our in-house legal team, Trust & Safety operations, and our buyer and seller community) to capture requirements, prioritize projects, and execute on the T&S team's roadmap. You will craft experiences to mitigate friction introduced by compliance and strengthen the trust that members have in the platform.
In other words, you will own and develop a product strategy that strikes the right balance on legal & policy requirements, efficient operations, and user experience. This is a full-time position reporting to the Senior Director, Product Management and the base salary range will be 218,000 - 283,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States. You will have the option to work office-based, flex or remotely.
Candidates living within commutable distance of the Etsy Brooklyn Hub, or within the San Francisco area, may be the first to be considered. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.
What’s this team like at Etsy?
Partner closely with the GM for Trust & Safety to craft policy, ensure business goals are met or exceeded, and manage the rapidly changing environment of T&S.
Your team will include 2-3 product managers.
What does the day-to-day look like?
Collaborate with T&S Operations, Legal, and cross-functional partners to define and prioritize the highest impact projects and adapt to changing laws and regulations across all geographies where Etsy is present.
Regularly present to company executives on roadmap progress, strategy and prioritization.
Be responsible for the product strategy and roadmap. Prioritize work thoughtfully and communicate commitments and updates to partners on an ongoing cadence.
Lead multiple PMs as they drive their squads’ execution by collaborating closely with cross functional partners.
Own the performance (and measurement) of the team’s product experiences, including impact to the business and our customers.
Work with operational analysts to find opportunities, and craft both back-end and customer-facing solutions to address compliance issues.
Integrate user research, market analysis, and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants.
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
Qualities that will help you thrive in this role are:
Proven track record leading complex product initiatives, including scaling through Machine Learning and AI
2+ years of experience developing a team of product managers.
Passionate about solving real customer problems and advocating for our member needs.
Strong experience delivering impact in compliance or a related domain.
Committed to balancing customer experience with meeting legal and compliance requirements.
Experienced using qualitative and quantitative data to make product decisions. Knowing when and how to balance data with intuition.
A natural collaborator who knows how to drive decision-making and has the ability to influence through informal authority.
Inspiring, engaging and a clear communicator. By knowing your audience, you communicate across departments including PM, Design, Finance, Engineering, Research, Operations, and Etsy leadership.
Nice to have: Experience working with commercial regulations, both within and outside of the US.
Nice to have: Experience working in a two-sided marketplace and/or ecommerce.
You have a strong belief in Etsy’s vision, mission and values.
What's Next: If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
For U.S. roles only:Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.