Marketing & Communication
Customer Service Specialist, FCR
Job ID: #
Compensation Range : $17.00 per hour
Schedule: Monday – Friday – No Weekends / 11:30pm to 8:30pm shifts
Pay: $17.00/hour; Staples is business to business. You’re what binds us together.
US - Remote
No Experience Needed
What you’ll be doing:
Answering customer’s inquiries to learn about and address their needs, complaints, or other issues with products or services.
Focus on first call resolution by responding efficiently and accurately to customers, explaining possible solutions, and ensuring that they feel supported and valued
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed customer service metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures
All other duties as assigned
What you bring to the table:
Provides support to customers to assist them in obtaining the best resolution to their concern or product needs
Recommends products or services to Customers to better suit their needs
Provides support services to external customers and/or Sales reps
Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.