Marketing & Communication
Customer Service Representative
Job ID: #
Half of the fun of Sierra is the thrill of the find. And the other half is putting the products to use on an actual adventure. Same with working here. It’s an environment of endless possibilities, where everyone is empowered to think on their feet, evolve our processes, and embrace the many opportunities that come with the unknown.
US - Remote
Are you looking for a chance to work at home for a period of time before returning to an office environment? TJX is looking for Customer Service Representatives who can work from home. Candidates must have reliable internet access at their home. and live in one of the following states: Wyoming, Alabama, Florida, Georgia, Kansas, Louisiana, Nebraska, Texas, North Dakota, and Arkansas
Full-Time and Part-Time positions available!!
The Customer Service Representative answers toll free customer service calls and correspondence, including letters, and internet e-mails. They field customer questions, resolve standard customer complaints, document information into the call tracking system and ensure effective communication at all levels. The Customer Service Representative also provides support for monitoring Facebook and Twitter to respond to customer comments/questions to encourage a higher level of engagement and for additional assistance as needed.
Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, and e-mail.
Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills. Communicates with Regional Vice Presidents, District Managers, Store Managers and Home Office personnel to resolve problems and answer questions.
Document customers and store information into call tracking system.
Promote a positive Company image to support Customer Service objectives and mission statement.
Compose personal replies to customer letters and/or e-mails and maintain assigned reports.
Updates customer addresses for the Loyalty Program and adjusts reward points as needed.
Makes sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues.
Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content
*Candidates must utilize a cable internet provider and can not be serviced through a satelite internet provider.
1 to 3 years of retail customer service or call center experience and proven conflict management skills
Flexible mindset, oriented towards conflict resolution
Strong listening skills
Ability to prioritize work
Excellent verbal and written communication skills
At Sierra, we embrace the unknown - and support each other on the journey. Every day is a chance to reinvent what’s possible within our stores. We’re not afraid to scale mountains to Discover Different. That kind of fearless attitude extends throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Homesense.
Discover Different also means that we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.